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Estate agent

What does an estate agent do?

Ever wondered exactly what estate agents actually do to earn the big fee they take when they sell a property? Read on to discover how they help you market your home, secure a sale and make sure you make it through to completion.

Here is what you can expect your estate agent to do when it comes to selling your home.

Help you set the value of your home

An estate agent will be able to give you an expert view on how much your house is worth, setting it at the right price to market. They will draw upon their knowledge of the local property market as well sold prices of other local homes like yours from the Land Registry to give you an accurate picture of what homes like yours are selling for and why you might pitch for more or less.

It is important to get three different estate agent valuations as some firms may use the strategy of over-estimating the price your home can achieve in order to try to secure you as a client. You should also carry out your own research by getting a free online instant valuation and by checking Land Registry figures.  A good agent will have experience of what features buyers in the area are looking for and be able to tell you whether it is worth making changes to improve the appeal of your home to achieve a higher price.

If you are considering using an online estate agent, it is still a good idea to get three valuations from high street firms. That’s because online agents tend to lack knowledge of the local market and will therefore be heavily reliant on online data to carry out their valuations.

Start your research with a free instant online valuation today

Market your home

Your estate agent should arrange for your property to be professionally photographed, get an accurate floor plan drawn up and write a detailed, accurate, attractive description of your home to be used in the brochure, its shop window and on the big property portals.

You shouldn’t have to pay any extra for the photography, it will all come out of the fee you are charged when your property sells. Make sure that the pictures are up to scratch as they are crucial to attract plenty of viewings. If they are not up to scratch, request that new ones are taken.

They should also have a knowledge of how the big property websites work – such as Rightmove and Zoopla – and have accounts with them so that your property will be advertised on these sites.

Before you start marketing your home it is a legal requirement to have an Energy Performance Certificate (EPC) which tells potential buyers how information about a property’s energy use and typical energy costs. Your home will be given an energy efficiency rating from A (most efficient) to G (least efficient) and the EPC is valid for 10 years. Your estate agent can organise this for you for a fee (which you should try to negotiate down) or you can find an assessor hereIf you have purchased your home in the last 10 years you may already have a certificate which is still valid.

If your property ends up languishing on the market a while, your estate agent should be able to help you figure out where you’re going wrong – if you are at all – and help you work out why your house isn’t selling. Don’t forget you are paying them to sell your home, so stay in regular touch with them, asking for feedback from viewings and what they are doing to actively market your home.

Find, compare your local agents based on how often they achieve asking price, how long it takes them to sell and their success rate using our estateagent4me tool

Conduct viewings

Your estate agent will arrange viewings of your home and guide potential buyers around the property answering any questions or queries people have. Your agent should also make sure your property is secure when they leave after a viewing.

Once your property is on the books with an estate agent they may have a list of potential buyers who have expressed an interest in a property like yours that they will call to market your home to.

Estate agents may also arrange an open house for your property where numerous buyers visit during a specific time period.

The advantage of using an estate agent to conduct viewings on your behalf is they are seen as a more neutral party by potential buyers who may ask them questions that they would be embarrassed to ask the owner themselves.

If you are considering an online estate agent, the default option is that you show potential buyers around the property yourself. Hybrid estate agents like PurpleBricks are also growing in popularity and these offer a cheaper online service than high street agents, but with a local property expert to conduct viewings. Other online estate agents are increasingly following suit by offering add-on options to conduct viewings. Speak to the agent to understand how many viewings are included in the additional price, who will conduct them and how it will work in practice.

Our comparison table identifies the main online estate agents in the market at the moment and their fees

Manage negotiations

A key part of an estate agent’s job is to manage negotiations and act as a go-between for any potential buyers and the owner of a property. Offers should be made to the estate agent who will pass them on to the owner and, similarly, relay the seller’s response to any offer submitted.

During this period the estate agent can be helpful to you whether you are the buyer or the seller – although they should always put the seller, their client, first and aim primarily to get them the best price for the property.

If you are thinking about making an offer on a property you can ask the estate agent for more information on the position of the owners – have they found their dream home and are in need of a quick sale, or do they need someone who is prepared to wait while they hunt for somewhere to live? Buyers can also usually get a feel for what level of offer might be considered acceptable by the vendor.

Check the buyer is serious

A good estate agent will also advise the owner of a property on the position of anyone making an offer – are they in a position to act fast? Are they cash buyers or stuck in a chain? Have they viewed numerous properties already? How serious an offer does the agent think it is?

The estate agent should also ask questions to make sure that the buyer has the funds to go through with the process. Often they will ask the buyer to show an agreement in principle from a mortgage lender to prove that they are in a position to afford the property.

An agent may also advise you on whether or not to take an offer – but ultimately that decision is up to you.

Keep things moving

Once you’ve accepted an offer, or had an offer accepted, then the estate agent should issue a Memorandum of Sale to the vendor, buyer and their solicitors all the information they need on each other and each party’s solicitors.

Many people think an estate agent’s job ends once an offer has been accepted, but this is where a good estate agent will really come into their own by helping make sure that the offer moves forward, unblocking issues up and down the chain and working to the critical points of exchange of contracts and a date for completion. During this period your estate agent can act as your adviser and agony aunt as you negotiate the peaks and troughs of the sales process. You can lean on them as. much or as little as you want.

Choosing the right estate agent

So, when choosing an estate agent don’t just go with whoever says they can sell your home for the highest price, or the agent with the lowest fee. Check the facts on our estateagent4me tool which tells you which local agent sells homes like yours for the asking price and fastest. For more detailed advice read our full guide on how to choose an estate agent.

All this work comes at a cost, but don’t pay over the odds to your estate agent. Read our guide to how much you should payIf all goes wrong and you fall out with the person or company you have employed read our guide on how to complain about your estate agent.

Watch out for agents pushing in-house services

And finally, don’t feel pressured into using the estate agents partner firms such as their own mortgage brokers or conveyancers that they have a commercial relationship with. Only use an in-house broker if it has a large panel of lenders or ideally considers the whole of the market. By all means get quotes from the services recommended by the estate agent – from mortgages to conveyancing to removals – but then shop around to make sure you’re getting the best deal.


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