Job Opportunities

(Based in London and/or Thame, Oxford with option of home working)

Role summary: WordPress refresh, development & optimisation for consumer site, build and integration of new user tools using APIs.

The HomeOwners Alliance is a popular property advice website supporting homeowners and those aspiring to own with unbiased advice and trusted services at every stage of buying, selling and owning a home. We make home buying and selling a less stressful and less costly experience. We are the only UK organisation dedicated to homeowners, giving them a voice in the media and campaigning for change.

We are now looking to expand our tech capacity to consolidate and convert our popular content rich website to a digital services hub. Our website is a mixture of in house applications and third party products. We are looking for someone to help us improve the entire architecture and deliver transformation.

Over the last 12 months a substantial amount of work has been put into optimising and securing our website asset, building integration into CRM and revenue generating tools. Our next step is to reconfigure the website to further reduce reliance on third party plugins and make the site more resilient, deepening integration of technologies and ownership to create a platform for services.

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Enthusiastic property adviser to join our Home Helpline service

(Flexible hours, various locations including option of home working)

The HomeOwners Alliance is a popular property advice website supporting homeowners and those aspiring to own with unbiased advice and trusted services at every stage of buying, selling and owning a home. We make home buying and selling a less stressful and less costly experience. We are the only UK organisation dedicated to homeowners, giving them a voice in the media and campaigning for change.

We are expanding our Home HelpLine team at HomeOwners Alliance, a popular property advice website, and we are on the hunt for more advisers who are making a real difference to those who aspire to or already own a home in the UK.

We are looking for people to advise our members and the public on the phone and by email, drawing on the information contained in our property guides and researching issues where more tailored advice is required.

You love to help people and have first-hand experience of the property market – knowledge of the ins and outs of buying, selling and improving a home. Possible areas of expertise could be property law, estate agency, surveying, planning, architecture, property development.

This role provides a great opportunity for someone looking to get back into work and learn relevant new skills or for someone later in their career looking to work more flexibly.

For more background about how we have helped our members, see our testimonials, our google reviews  and for more about the Homeowners Alliance please browse the site.

Typical job responsibilities (in partnership with Membership Manager):

• To research and respond to member queries efficiently and promptly by telephone and/or email
• To liaise with experts and legal helpline when these services are required by members
• To follow up member queries and get updates from members as their purchase, sale, home-owning issue progresses/gets resolved and record interactions on our CRM system.
• Build standard form membership replies on common queries
• To work as part of a team with the other membership staff and wider HOA staff

You must have:

• A solid background in property – at least 2 years’ experience in the property sector; be able to demonstrate a good understanding of how buying and selling property works in the UK, basic property law (leasehold/ freehold), planning, home improvement works
• Someone who likes to help people, is flexible and willing to help in other areas of HomeOwners Alliance if need be
• Friendly and professional telephone manner
• Writes in clear manner and plain English
• Good research skills on property issues
• Good organisational skills and ability to prioritise
• Happy to work as part of a small flexible working team

The job will likely be approximately 15-20 hours a week and could consider flexible working patterns for the right candidate. You could work in our offices in Highgate (North London) or in Thame (Oxfordshire) or from home.

If you are interested, please get in touch by sending an email to us at hello@hoa.org.uk to arrange a chat.