Job Opportunities

Want to work at the HomeOwners Alliance? Watch this page for vacancies.

The HomeOwners Alliance is looking to fill three vacancies:

• WordPress UX Web Designer
• Marketing Executive
• Membership Assistant

Please see below for details

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WordPress UX Web Designer

HomeOwners Alliance

About the HomeOwners Alliance

The HomeOwners Alliance is a property advice website that provides practical advice, guides, tools and services to people wherever they are on the home owning journey. So whether you’re buying, selling, running or improving a home, we’re on your side.

We’re always in the news (just Google us!) offering advice and highlighting unfair practises to try to get homeowners a better deal.

Our services allow you to find a mortgage, the best local estate agent, building surveyors, conveyancing solicitors, tradesmen, removals firms, home and life insurance and more. We also run a membership service giving practical and professional advice to consumers every day. The company is delivering strong growth across its core business areas and it is therefore a really exciting time to join the team.

The role

We are looking for a web designer with strong WordPress and PHP experience who is passionate about UX/UI design, and can make improvements to our site to help drive growth and enable easier interactions from our users. You will be responsible for the design and development of our web-based interfaces considering all aspects of the user experience.

This means collaborating with colleagues to develop a brief, then design and deliver the product or solution. You’ll own the brief from start to finish, understanding the key purpose and identifying the best way to deliver the solution.  You will start with wireframes, craft elements for the design and prototype the solution for testing, setting up for and collecting feedback, refining and delivering that design, committing through staging, into production, actively collaborating with back end developers and product sponsors throughout.

Primary duties:

• Collaborate with the team to prioritise UX improvements and agree a program for delivering those products that will see the biggest increase in engagement and conversion
• Responsible for gathering and evaluating user requirements
• Design user flows, sketches, wireframes, prototypes, visual designs, and detailed interactions for a product at scale — taking into consideration the full customer journey, touchpoints, mobile, and product experience.
• Work with the back end developers to oversee and review the building process to ensure a polished experience for our users
• Responsible for communication with backend (PHP, Java, etc.) applications, integration of bespoke developments into and maintenance of our WordPress website.
• Iterate on designs according to feedback at key stages in the process.
• Create and maintain our design system, principles and assets.
• Analyse the effectiveness and report on your UX improvements.

What you’ll need:

• Two years experience in a similar role designing and delivering UX improvements.
• Experience as a wordpress developer, familiar with coding, plugins, scripting and bespoke development in this environment
• Experience of creating wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas, developing  UI mockups and prototypes to illustrate sites function and look.
• Experience of creating web application front ends, designing, building and using modular, reusable components, designing graphic user interface elements like menus, tabs and widgets.
• Experience of delivering all visual design stages from concept to hand-off to back end development.
• Good eye for design and able to deliver solutions in a style consistent with – but which progresses – the look and feel of our site.
• Experience of developing and establishing coding standards, procedures and documentation for the site.
• Delivering UX that takes account of SEO factors such as Site Performance, Accessibility and Cross-Browser compatibility. All solutions will need to be tested on multiple devices and browsers before code commits to environments.
• Proven ability to deliver project within time frames and work collaboratively.

Desirable

• Experience of buying and selling a home

If you’ve been wanting to use your design and UX skills where they matter read our reviews. You’ll be joining a fast growing, exceptional team that already makes a real difference. Please email philip@hoa.org.uk for more information and salary details, attaching your covering letter and CV.

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Marketing Executive

The HomeOwners Alliance is a property advice website that provides practical advice, guides, tools and services to people wherever they are on the home owning journey. So whether you’re buying, selling, running or improving a home, we’re on your side.

We’re always in the news (just Google us!) offering advice and highlighting unfair practises to try to get homeowners a better deal.

Our services allow you to find a mortgage, the best local estate agent, building surveyors, conveyancing solicitors, tradesmen, removals firms, home and life insurance and more. The company is delivering strong growth across its core business areas and it is therefore a really exciting time to join the team. With lots of opportunity to get involved across the full marketing mix with a strong emphasis on digital, this is a key role for anyone looking to expand their experience and develop their marketing career.

The role

We are looking for a Marketing Executive to support the Head of Marketing with the day-to-day marketing plans and implementation of the activity across multiple channels, both on and offline. To that end, you will help implement activity which helps drive significant growth in brand awareness and engagement, traffic and transactions. The role will be based between Tottenham Court Road and the Highgate office, with some flexibility to work from home, from time to time, once through probationary period.

Primary duties:

• Newsletter and email marketing. You will support the HOM in building newsletter campaigns to drive engagement and traffic to the website. You will have involvement in content selection, uploading content to our WordPress CMS, and newsletter creation. Measuring, reporting on and improving performance of these campaigns will be a critical part of your role.
• CRM email marketing campaigns. You will build audience engagement through creation, delivery and monitoring of CRM email marketing campaigns based on home buying and selling
• Audience Development You will help build our social following and newsletter lists so we can reach new audiences. This will include looking for brand partnerships for reciprocal marketing opportunities
• Social Media Marketing. You will be responsible for implementing some of our organic social media campaigns across Twitter, FB, Youtube, Linkedin and Instagram as well as the monitoring and reporting of this activity.
• Content Marketing: as content is what we do, you’ll help our content reach new audiences across different channels to drive traffic to the site. As part of this there will be some content creation on the website, newsletters and social channels
• PPC and remarketing: You will contribute to the cost effective PPC campaigns we implement with our agency in existing areas and explore opportunities for PPC in new areas.
• Traditional Marketing: You will also assist the team in delivering traditional marketing campaigns including face to face and direct marketing. This could vary from producing flyers, creating ad briefs, sourcing quotes, negotiating with other brands for traditional marketing contras plus more

What you’ll need:

We are looking for a confident communicator, someone who is able to work independently as well as part of a bigger team and ideally with the following skills and experience:

• A degree in a Marketing related subject or CIM or IDM qualification would be advantageous
• A couple of years experience in a similar marketing support role
• Experience of setting up, running, analysing and reporting on email campaigns using email marketing software packages
• Experience of growing social following and lead generation campaigns would be necessary.
• Demonstrable social media marketing experience
• Appreciation of good design
• Experience with Image selection and image resizing experience
• Excellent copywriting skills
• Excellent analytical skills and experience in monitoring against key marketing metrics
• Confident communicator and experience in pro-actively seeking brand partnerships
• Collaborative team member and self starter
• Excellent presentation skills

Desirable skills

• Basic understanding of SEO and tracking  
• Experience with email Mailchimp and InfusionSoft
• Experience of using WordPress or similar CMS
• Working knowledge of Google Analytics

So if you’re interested in being part of a dynamic and energetic team, please email sarah@hoa.org.uk and attach your covering letter and CV.

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Membership Assistant

The HomeOwners Alliance is a property advice website that provides practical advice, guides, tools and services to people wherever they are on the home owning journey. So whether you’re buying, selling, running or improving a home, we’re on your side.

We’re always in the news (just Google us!) offering advice and highlighting unfair practises to try to get homeowners a better deal.

Our services allow you to find a mortgage, the best local estate agent, building surveyors, conveyancing solicitors, tradesmen, removals firms, home and life insurance and more. We also run a membership service which includes a Home Helpline for members with queries on homeownership as well as discounts on property services.  For more details on membership benefits see our join page – and also take a looking at our online reviews.

The Role

You’ll be helping to deliver a professional, impartial and pragmatic telephone, email and online advice service alongside day to day administrative tasks. This is an interesting, varied role in which you will be able to make a difference and help people daily on a range of home owning issues. The company is delivering strong growth across its core business areas and it is therefore a really exciting time to join the team.

Primary duties:

• Researching and responding to general (non-member) enquiries via our general email address, website and phone
• Making welcome calls to new members
• Contacting members for regular updates and recording interaction
• Updating membership database for new and renewing HOA members
• Liaising with experts and legal helpline when these services are required by members
• Assisting in regular checks of our website tools, internet-based phones and CRM system
• Assisting with producing monthly analysis of membership performance statistics
• Delivery wider administrative office tasks and supporting the wider tech and marketing teams where required

What you’ll need:

We are looking for a confident telephone communicator who can deliver excellent customer service with the following skills and experience:

• Experience of working in a busy administrative role
• Proven experience of working in a customer-facing role especially on the phone
• Friendly and confident phone manner
• Proven experience of working in a data-inputting role and good IT skills
• Excellent written skills
• Good attention to detail
• Good organisational skills and ability to prioritise
• Willingness to work collaboratively and help other teams where needed
• Happy to work as part of a small flexible team
• Ability to work with limited supervision

Desirable skills

• Understanding and experience of how buying and selling property works in England/Wales and a keen interest in property issues.

Location and Hours

The role will be based in our Highgate office and has scope for progression to Membership Advisor quite quickly for the right candidate. We are looking for someone to work approximately 15-20 hours over four days a week, with scope to increase. The number of hours and working pattern is open for discussion with the successful candidate but you must be available to commit to least five hours on Wednesdays and Fridays.

This role provides a great opportunity for someone looking to get back into work and learn relevant new skills or for someone looking to work more flexibly. Please email naomi@hoa.org.uk for salary details and attach your covering letter and CV

March 2019