HomeOwners Alliance Cookie Policy

What are cookies?

Cookies are tiny text files that are sent to your browser by a web page and hold some information that can be accessed when you visit the website. They don’t usually hold personal information, but act more as an identifier so that the right personal information can be fetched and used by the site.

How we use cookies

To make full use of the HomeOwners Alliance website you’ll need to accept cookies when you browse. For instance, they are used in our site search, online chat, membership sign-up, if you leave a comment or complete forms and applications, and to prevent you seeing the same information again and again as you travel the site.

Wherever we can we’ve reduced the number of cookies our website sends to your computer, tablet or phone, and as part of our commitment to transparency and understanding, you can see here what each cookie is for, how we use it, and how if you want to, you can reject cookies in your browser.

At Homeowner’s Alliance we handle enquiries, concerns and problems about the biggest personal transactions most people will ever make, and we are particularly concerned with safeguarding and maintaining Users and Members Privacy. You can read our Privacy Policy here.

Other people’s cookies

The HomeOwners Alliance site is a gateway for many services. We have negotiated with high quality partners and providers of surveys, mortgages, conveyancing and other find a local professional services to enable users to compare quotes and access useful services. These are accessed through forms on our site, so some providers set cookies on your browser to let them know that you’ve come through the HomeOwners Alliance site.

We don’t control the cookies that may be sent when you land on pages in our site that contain third party content, but we do negotiate with our partners to limit the number and type of cookies they set on on your browser while you are on our site, and require them to provide links to their privacy or cookie policies on the page to help you check and manage the cookies they are setting.

How long is information stored?

Some cookies last just for one visit or ‘Session’ and are stored in memory, maintaining information as you browse across different pages. These are deleted when you close your browser or after a period of inactivity. Shopping carts rely on this type of ‘session’ cookie.

Other cookies are not deleted when your browser is closed, but are written to your hard disk. These are often used to maintain preferences for a site, so that you don’t have to reset the whole environment the next time you visit, or to identify your history of activity on a site. They usually don’t contain personal information, but they can, and they can last longer than session cookies, from a few days through to many years. These are ‘persistent’ cookies.

At HomeOwners Alliance we consider technologies such as web beacons, Flash cookies and local storage to fall under the definition of ‘cookies’, so we let you know where these are used too.

If you would like more information about Cookies and their use, the best place to look is Cookiepedia.co.ukthe link opens in a new window.

Can I opt out all together?

Yes, but bear in mind that most of your website preferences will be lost if you delete all cookies from your browser, so it will affect the functionality of the sites you already know and visit. You can control which cookies are set in your browser, block third-party cookies, get a notification when a cookie is set and other options, but the options available depend on the browser you use. You can check the following links for the browsers you use to find instructions on what to do.

Internet Explorer
Firefox
Chrome
Safari

What about mobile opt-out?

Most mobile operating systems offer some level of advertising choice, often with the choice to not be tracked, and to control the type of interest-based ads you may see. You can get specific advice and links to the most popular mobile operating systems instructions from the Network Advertising Initiative.

You can also download privacy apps that will assist you in setting privacy preferences for specific companies, here are a couple to get you started.

TrustArc’s Privacy App
AppChoices’s Privacy App

Cookie Classes

We list cookies under four headings:

Strictly Necessary • These you can’t switch off, they’re needed for the website to function.
Performance • Lets us count traffic sources to improve our content, and are anonymous.
Functional • These help provide a richer experience in our online chat, etc.
Targeting • Mainly set by our partners, they don’t hold personal information but do identify your browser and device, so if you turn them off you may see less well-chosen advertising.

You can read more about each type of cookie in the sections below:

Contacting us

If you have any questions about this Cookie Policy, you can contact us at hello@hoa.org.uk.
To find out more about how we safeguard your Privacy, please read our Privacy Policy.

The complete list

This section lists all the cookies on the website, including those you may not encounter unless you take up a particular service, or land on a page with one of our provider’s own content or scripts on it. If you do encounter a provider’s own content, you’ll find a link to their privacy or Cookie Policies where they explain their own use of cookies and provide any opt-out options.

Necessary Cookies

Name Provider Purpose Expiry
__cfduid [x6] reallymoving.com report-uri.com report-uri.io sitesearch360.com tawk.to unbiased.co.uk Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
__RequestVerificationTok en landc.co.uk Helps prevent Cross-Site Request Forgery (CSRF) attacks. Session
__stripe_mid app.moonclerk.com Used in the connection between Stripe and our payments integrator MoonClerk 1 year
__stripe_sid app.moonclerk.com Used in the connection between Stripe and our payments integrator MoonClerk Session
_moonclerk_session app.moonclerk.com Secure session cookie for our payments integrator MoonClerk Session
_uetsid [x2] unbiased.co.uk landc.co.uk Identifies HOA to Unbiased, one of our services providers. Session
ARRAffinity white.reallymoving.com Used to distribute traffic to the website on several servers in order to optimise response times. Session
ASP.NET_SessionId [x2] landc.co.uk white.reallymoving.com Preserves the visitor’s session state across page requests. Session
CookieConsent hoa.org.uk Stores the user’s cookie consent state for the current domain 1 year
cookiesession1 [x2] assets.landc.co.uk landc.co.uk Used in our connection to L&C, one of our mortgage service providers Session
f5_cspm pubmatic.com Saves the address and port number of the web server that is managing the session. Used to improve the website’s performance security. Session
has_js localsurveyorsdirect.co.uk Registers whether or not the user has activated JavaScript in the browser. Session
https://q.stripe.com/ q.stripe.com Used in our Payments Processing with Stripe. Session
JSESSIONID [x2] nr-data.net webtrends.com Preserves users states across page requests. Session
lcSessionCookie landc.co.uk Used to maintain the connection from us to L&C, one of our mortgage providers 3 months
m m.stripe.com Used in our Payments Processing with Stripe. 10 years
mqeref white.reallymoving.com Identifies HOA to reallymoving. com, one of our services providers. 27 days
nsr m.stripe.network Session Cookie for Stripe, our Payments Processor. Session
partner unbiased.co.uk Identifies HOA to Unbiased, one of our services providers. Session
PHPSESSID hoa.org.uk Preserves user session state across page requests. Session
repono landc.co.uk Used to maintain the connection from us to L&C, one of our mortgage providers 3 months
SERVERID unbiased.co.uk To provide an improved and faster server time, the ServerID cookie remembers which server should handle the user’s requests. Session
SSESS2c2c948f090cc12 1df065bcae28cf1a0 localsurveyorsdirect.co.uk Used to maintain the connection from us to L&C, one of our mortgage providers 23 days

 

Functional Cookies

Name Provider Purpose Expiry
@@History/@@scroll|# [x3] app.moonclerk.com hoa.org.uk newbuildinspections.com Maintains scroll position when returning to the page. Persistent
__tawkuuid hoa.org.uk Used to enable our online chat function across the site via Tawk.to, our provider 179 days
cookies.js embeds.audioboom.com Used to enable our audio embeds on the site where we provide audio of interviews Session
cookietest embeds.audioboom.com Used to enable our audio embeds on the site where we provide audio of interviews Session
ss va.tawk.to Used to enable our online chat functionality with Tawk.to, our online chat provider. Session
TawkConnectionTime hoa.org.uk Used to enable our online chat function across the site via Tawk.to, our provider Session
tawkUUID va.tawk.to Used to enable our online chat functionality with Tawk.to, our online chat provider. 179 days

 

Performance Cookies

Name Provider Purpose Expiry
__utm.gif google-analytics.com Google Analytics Tracking Code that logs details about the visitor’s browser and computer. Session
__utma [x2] localsurveyorsdirect.co.uk white.reallymoving.com Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics. 2 years
__utmb [x2] localsurveyorsdirect.co.uk white.reallymoving.com Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. Session
__utmc [x2] localsurveyorsdirect.co.uk white.reallymoving.com Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit. Session
__utmt [x2] localsurveyorsdirect.co.uk white.reallymoving.com Used to throttle the speed of requests to the server. Session
__utmz [x2] localsurveyorsdirect.co.uk white.reallymoving.com Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics. 6 months
_ga [x11] audioboom.com hoa.org.uk keyretirement.co.uk landc.co.uk legacy.keyretirement.co.uk localsurveyorsdirect.co.uk moonclerk.com newbuildinspections.com planningportal.co.uk reallymoving.com unbiased.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat [x9] audioboom.com hoa.org.uk landc.co.uk localsurveyorsdirect.co.uk moonclerk.com newbuildinspections.com planningportal.co.uk reallymoving.com unbiased.co.uk Used by Google Analytics to throttle request rate Session
_gid [x11] audioboom.com hoa.org.uk keyretirement.co.uk landc.co.uk legacy.keyretirement.co.uk localsurveyorsdirect.co.uk moonclerk.com newbuildinspections.com planningportal.co.uk reallymoving.com unbiased.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Session
_hjIncludedInSample [x2] hoa.org.uk unbiased.co.uk Part of HotJar, a heatmap package we use to improve the design of our site from usage information. Session
i/adsct t.co Used to track conversions from Twitter ads Session
jserrors/1/d37893755a bam.nr-data.net Part of New Relic’s analytics process Session
OMGID track.omguk.com Enables measurement and analytics data of performance marketing campaigns across the Optimise Advertiser and Publisher network 1 year
OMGSession track.omguk.com Provides affiliate campaign measurement data for individual user sessions. Session
optimizelyBuckets localsurveyorsdirect.co.uk Stores settings on Optimizely user experience experiments and variations that the visitor has been bucketed into. This ensures the visitor consistently sees the same variation, even over multiple sessions. 10 years
optimizelyEndUserId localsurveyorsdirect.co.uk Used to measure how selected users react to targeted changes to the website’s content and functionality, in order to determine what variation is most efficacious in terms of converting users to customers. 10 years
optimizelyPendingLogEve nts localsurveyorsdirect.co.uk Used by Optimizely as a cache of a user’s actions between tracking calls. Session
optimizelySegments localsurveyorsdirect.co.uk Used by Optimizely to store the user’s audience and dimension information (e.g., browser, campaign, mobile, source type, custom dimensions). 10 years

 

Targeting Cookies

Name Provider Purpose Expiry
#.gif rlcdn.com This is an email marketing company’s (TowerData) tracker to identify their ad partner, Unbiased -one of our service providers. Session
__adroll d.adroll.com Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 1 year
__ar_v4 unbiased.co.uk Optimises ad display based on the user’s movement combined and various advertiser bids for displaying user ads. 2083 days
_te_ unbiased.co.uk Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. Session
_wt.mode-# landc.co.uk Part of Magento web servers marketing optimisation, set by L&C Session
_wt.user-# landc.co.uk Part of Magento web servers marketing optimisation, set by L&C 3 months
01AI abmr.net Used for gathering anonymous technical information regarding the user’s browser, operating system, IP address and screen resolution as well as the user’s navigation on the website. 1 year
adrl outbrain.com Unclassified 3 months
ads/ga-audiences google.com Used by Google AdWords to re- engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session
bs_mop_u3s mathtag.com MediaMath uses these cookies for advertisers. They contain an Advertiser ID and timeout information. 29 days
c bidswitch.net Regulates synchronisation of user identification and exchange of user data between various ad services. 1 year
ca.png cpx.to Tracker set by Captify, a consumer search intelligence company. Session
ck1 rlcdn.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 179 days
CMDD casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Session
CMID casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 year
CMPRO casalemedia.com Unclassified 3 months
CMPS casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 3 months
CMRUM3 casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 1 year
CMSC casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Session
CMST casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Session
collect google-analytics.com Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session
cpSess cpx.to Session cookie set by Captify, a consumer search intelligence company. 1 year
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
GPS youtube.com Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Session
HRL8 mathtag.com Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. 27 days
i openx.net Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. 1 year
IDE doubleclick.net Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
KRTBCOOKIE_# pubmatic.com Registers a unique ID that identifies the user’s device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. 399 days
mt_misc mathtag.com Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. 29 days
mt_mop mathtag.com Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. 29 days
MUID bing.com Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year
MUIDB bing.com Used widely by Microsoft as a unique Bing user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year
personalization_id twitter.com Content personalisation. 2 years
PREF youtube.com Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. 8 months
PUBMDCID pubmatic.com Registers a unique ID that identifies the user’s device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. 3 months
PugT pubmatic.com This cookie tracks when cookies were updated on the browser, in order to limit the number of calls to the server-side cookie store. 29 days
r/collect doubleclick.net Used by Google’s advertising network for remarketing and reporting Session
rlas3 rlcdn.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. 179 days
rtn1-z rlcdn.com Set by Unbiased, this is an email marketing company’s (TowerData) cookie to access their CDN 179 days
rum casalemedia.com Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Session
sync [x2] avocet.io bidswitch.net Avocet uses non-personal identifying information to provide more relevant ads. Session
t_gid taboola.com This cookie gives a user who interacts with Taboola Widgets a User ID that is used for attribution and reporting. 1 year
taboola_usg taboola.com This cookie keeps track of user segmentation. 1 year
tap.php rubiconproject.com Unclassified Session
TDCPM adsrvr.org Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 1 year
TDID adsrvr.org Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 1 year
test_cookie doubleclick.net Used to check if the user’s browser supports cookies. Session
tr facebook.com Facebook pixel tracker that notes the page you arrived from. Session
tuuid bidswitch.net Registers whether or not the user has consented to the use of cookies. 1 year
tuuid_lu bidswitch.net ID to allow Bidswitch to be able to determine when and how often you will see a certain banner. 1 year
ul_cb/sync bidswitch.net Regulates synchronisation of user identification and exchange of user data between various ad services. Session
uuid [x2] avocet.io mathtag.com Avocet uses non-personal identifying information to provide more relevant ads. 1 year
uuid2 adnxs.com Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 3 months
uuidc mathtag.com Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. 1 year
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. 179 days
w/1.0/sd openx.net OpenX are a digital ad exchange, who monitor which ads you have already seen, on which website. Session
xuid 3lift.com Unclassified Session
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session