HomeOwners Alliance Cookie Policy
What are cookies?
Cookies are tiny text files that are sent to your browser by a web page and hold some information that can be accessed when you visit the website. They don’t usually hold personal information, but act more as an identifier so that the right personal information can be fetched and used by the site.
How we use cookies
To make full use of the HomeOwners Alliance website you’ll need to accept cookies when you browse. For instance, they are used in our site search, online chat, membership sign-up, if you leave a comment or complete forms and applications, and to prevent you seeing the same information again and again as you travel the site.
Wherever we can we’ve reduced the number of cookies our website sends to your computer, tablet or phone, and as part of our commitment to transparency and understanding, you can see here what each cookie is for, how we use it, and how if you want to, you can reject cookies in your browser.
At Homeowner’s Alliance we handle enquiries, concerns and problems about the biggest personal transactions most people will ever make, and we are particularly concerned with safeguarding and maintaining Users and Members Privacy. You can read our Privacy Policy here.
Other people’s cookies
The HomeOwners Alliance site is a gateway for many services. We have negotiated with high quality partners and providers of surveys, mortgages, conveyancing and other find a local professional services to enable users to compare quotes and access useful services. These are accessed through forms on our site, so some providers set cookies on your browser to let them know that you’ve come through the HomeOwners Alliance site.
We don’t control the cookies that may be sent when you land on pages in our site that contain third party content, but we do negotiate with our partners to limit the number and type of cookies they set on on your browser while you are on our site, and require them to provide links to their privacy or cookie policies on the page to help you check and manage the cookies they are setting.
How long is information stored?
Some cookies last just for one visit or ‘Session’ and are stored in memory, maintaining information as you browse across different pages. These are deleted when you close your browser or after a period of inactivity. Shopping carts rely on this type of ‘session’ cookie.
Other cookies are not deleted when your browser is closed, but are written to your hard disk. These are often used to maintain preferences for a site, so that you don’t have to reset the whole environment the next time you visit, or to identify your history of activity on a site. They usually don’t contain personal information, but they can, and they can last longer than session cookies, from a few days through to many years. These are ‘persistent’ cookies.
At HomeOwners Alliance we consider technologies such as web beacons, Flash cookies and local storage to fall under the definition of ‘cookies’, so we let you know where these are used too.
If you would like more information about Cookies and their use, the best place to look is Cookiepedia.co.uk – the link opens in a new window.
Can I opt out all together?
Yes, but bear in mind that most of your website preferences will be lost if you delete all cookies from your browser, so it will affect the functionality of the sites you already know and visit. You can control which cookies are set in your browser, block third-party cookies, get a notification when a cookie is set and other options, but the options available depend on the browser you use. You can check the following links for the browsers you use to find instructions on what to do.
Internet Explorer
Firefox
Chrome
Safari
What about mobile opt-out?
Most mobile operating systems offer some level of advertising choice, often with the choice to not be tracked, and to control the type of interest-based ads you may see. You can get specific advice and links to the most popular mobile operating systems instructions from the Network Advertising Initiative.
You can also download privacy apps that will assist you in setting privacy preferences for specific companies, here are a couple to get you started.
TrustArc’s Privacy App
AppChoices’s Privacy App
Cookie Classes
We list cookies under four headings:
Strictly Necessary • These you can’t switch off, they’re needed for the website to function.
Performance • Lets us count traffic sources to improve our content, and are anonymous.
Functional • These help provide a richer experience in our online chat, etc.
Targeting • Mainly set by our partners, they don’t hold personal information but do identify your browser and device, so if you turn them off you may see less well-chosen advertising.
You can read more about each type of cookie in the sections below:
Contacting us
If you have any questions about this Cookie Policy, you can contact us at hello@hoa.org.uk.
To find out more about how we safeguard your Privacy, please read our Privacy Policy.
The complete list
This section lists all the cookies on the website, including those you may not encounter unless you take up a particular service, or land on a page with one of our provider’s own content or scripts on it. If you do encounter a provider’s own content, you’ll find a link to their privacy or Cookie Policies where they explain their own use of cookies and provide any opt-out options.
Necessary Cookies
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| __cfduid [x6] | reallymoving.com report-uri.com report-uri.io sitesearch360.com tawk.to unbiased.co.uk | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
| __RequestVerificationTok en | landc.co.uk | Helps prevent Cross-Site Request Forgery (CSRF) attacks. | Session |
| __stripe_mid | app.moonclerk.com | Used in the connection between Stripe and our payments integrator MoonClerk | 1 year |
| __stripe_sid | app.moonclerk.com | Used in the connection between Stripe and our payments integrator MoonClerk | Session |
| _moonclerk_session | app.moonclerk.com | Secure session cookie for our payments integrator MoonClerk | Session |
| _uetsid [x2] | unbiased.co.uk landc.co.uk | Identifies HOA to Unbiased, one of our services providers. | Session |
| ARRAffinity | white.reallymoving.com | Used to distribute traffic to the website on several servers in order to optimise response times. | Session |
| ASP.NET_SessionId [x2] | landc.co.uk white.reallymoving.com | Preserves the visitor’s session state across page requests. | Session |
| CookieConsent | hoa.org.uk | Stores the user’s cookie consent state for the current domain | 1 year |
| cookiesession1 [x2] | assets.landc.co.uk landc.co.uk | Used in our connection to L&C, one of our mortgage service providers | Session |
| f5_cspm | pubmatic.com | Saves the address and port number of the web server that is managing the session. Used to improve the website’s performance security. | Session |
| has_js | localsurveyorsdirect.co.uk | Registers whether or not the user has activated JavaScript in the browser. | Session |
| https://q.stripe.com/ | q.stripe.com | Used in our Payments Processing with Stripe. | Session |
| JSESSIONID [x2] | nr-data.net webtrends.com | Preserves users states across page requests. | Session |
| lcSessionCookie | landc.co.uk | Used to maintain the connection from us to L&C, one of our mortgage providers | 3 months |
| m | m.stripe.com | Used in our Payments Processing with Stripe. | 10 years |
| mqeref | white.reallymoving.com | Identifies HOA to reallymoving. com, one of our services providers. | 27 days |
| nsr | m.stripe.network | Session Cookie for Stripe, our Payments Processor. | Session |
| partner | unbiased.co.uk | Identifies HOA to Unbiased, one of our services providers. | Session |
| PHPSESSID | hoa.org.uk | Preserves user session state across page requests. | Session |
| repono | landc.co.uk | Used to maintain the connection from us to L&C, one of our mortgage providers | 3 months |
| SERVERID | unbiased.co.uk | To provide an improved and faster server time, the ServerID cookie remembers which server should handle the user’s requests. | Session |
| SSESS2c2c948f090cc12 1df065bcae28cf1a0 | localsurveyorsdirect.co.uk | Used to maintain the connection from us to L&C, one of our mortgage providers | 23 days |
Functional Cookies
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| @@History/@@scroll|# [x3] | app.moonclerk.com hoa.org.uk newbuildinspections.com | Maintains scroll position when returning to the page. | Persistent |
| __tawkuuid | hoa.org.uk | Used to enable our online chat function across the site via Tawk.to, our provider | 179 days |
| cookies.js | embeds.audioboom.com | Used to enable our audio embeds on the site where we provide audio of interviews | Session |
| cookietest | embeds.audioboom.com | Used to enable our audio embeds on the site where we provide audio of interviews | Session |
| ss | va.tawk.to | Used to enable our online chat functionality with Tawk.to, our online chat provider. | Session |
| TawkConnectionTime | hoa.org.uk | Used to enable our online chat function across the site via Tawk.to, our provider | Session |
| tawkUUID | va.tawk.to | Used to enable our online chat functionality with Tawk.to, our online chat provider. | 179 days |
Performance Cookies
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| __utm.gif | google-analytics.com | Google Analytics Tracking Code that logs details about the visitor’s browser and computer. | Session |
| __utma [x2] | localsurveyorsdirect.co.uk white.reallymoving.com | Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics. | 2 years |
| __utmb [x2] | localsurveyorsdirect.co.uk white.reallymoving.com | Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. | Session |
| __utmc [x2] | localsurveyorsdirect.co.uk white.reallymoving.com | Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit. | Session |
| __utmt [x2] | localsurveyorsdirect.co.uk white.reallymoving.com | Used to throttle the speed of requests to the server. | Session |
| __utmz [x2] | localsurveyorsdirect.co.uk white.reallymoving.com | Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics. | 6 months |
| _ga [x11] | audioboom.com hoa.org.uk keyretirement.co.uk landc.co.uk legacy.keyretirement.co.uk localsurveyorsdirect.co.uk moonclerk.com newbuildinspections.com planningportal.co.uk reallymoving.com unbiased.co.uk | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat [x9] | audioboom.com hoa.org.uk landc.co.uk localsurveyorsdirect.co.uk moonclerk.com newbuildinspections.com planningportal.co.uk reallymoving.com unbiased.co.uk | Used by Google Analytics to throttle request rate | Session |
| _gid [x11] | audioboom.com hoa.org.uk keyretirement.co.uk landc.co.uk legacy.keyretirement.co.uk localsurveyorsdirect.co.uk moonclerk.com newbuildinspections.com planningportal.co.uk reallymoving.com unbiased.co.uk | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Session |
| _hjIncludedInSample [x2] | hoa.org.uk unbiased.co.uk | Part of HotJar, a heatmap package we use to improve the design of our site from usage information. | Session |
| i/adsct | t.co | Used to track conversions from Twitter ads | Session |
| jserrors/1/d37893755a | bam.nr-data.net | Part of New Relic’s analytics process | Session |
| OMGID | track.omguk.com | Enables measurement and analytics data of performance marketing campaigns across the Optimise Advertiser and Publisher network | 1 year |
| OMGSession | track.omguk.com | Provides affiliate campaign measurement data for individual user sessions. | Session |
| optimizelyBuckets | localsurveyorsdirect.co.uk | Stores settings on Optimizely user experience experiments and variations that the visitor has been bucketed into. This ensures the visitor consistently sees the same variation, even over multiple sessions. | 10 years |
| optimizelyEndUserId | localsurveyorsdirect.co.uk | Used to measure how selected users react to targeted changes to the website’s content and functionality, in order to determine what variation is most efficacious in terms of converting users to customers. | 10 years |
| optimizelyPendingLogEve nts | localsurveyorsdirect.co.uk | Used by Optimizely as a cache of a user’s actions between tracking calls. | Session |
| optimizelySegments | localsurveyorsdirect.co.uk | Used by Optimizely to store the user’s audience and dimension information (e.g., browser, campaign, mobile, source type, custom dimensions). | 10 years |
Targeting Cookies
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| #.gif | rlcdn.com | This is an email marketing company’s (TowerData) tracker to identify their ad partner, Unbiased -one of our service providers. | Session |
| __adroll | d.adroll.com | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. | 1 year |
| __ar_v4 | unbiased.co.uk | Optimises ad display based on the user’s movement combined and various advertiser bids for displaying user ads. | 2083 days |
| _te_ | unbiased.co.uk | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. | Session |
| _wt.mode-# | landc.co.uk | Part of Magento web servers marketing optimisation, set by L&C | Session |
| _wt.user-# | landc.co.uk | Part of Magento web servers marketing optimisation, set by L&C | 3 months |
| 01AI | abmr.net | Used for gathering anonymous technical information regarding the user’s browser, operating system, IP address and screen resolution as well as the user’s navigation on the website. | 1 year |
| adrl | outbrain.com | Unclassified | 3 months |
| ads/ga-audiences | google.com | Used by Google AdWords to re- engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | Session |
| bs_mop_u3s | mathtag.com | MediaMath uses these cookies for advertisers. They contain an Advertiser ID and timeout information. | 29 days |
| c | bidswitch.net | Regulates synchronisation of user identification and exchange of user data between various ad services. | 1 year |
| ca.png | cpx.to | Tracker set by Captify, a consumer search intelligence company. | Session |
| ck1 | rlcdn.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 179 days |
| CMDD | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | Session |
| CMID | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 1 year |
| CMPRO | casalemedia.com | Unclassified | 3 months |
| CMPS | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 3 months |
| CMRUM3 | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 1 year |
| CMSC | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | Session |
| CMST | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | Session |
| collect | google-analytics.com | Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. | Session |
| cpSess | cpx.to | Session cookie set by Captify, a consumer search intelligence company. | 1 year |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months |
| GPS | youtube.com | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | Session |
| HRL8 | mathtag.com | Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. | 27 days |
| i | openx.net | Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user’s movement on websites that use the same ad network. | 1 year |
| IDE | doubleclick.net | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year |
| KRTBCOOKIE_# | pubmatic.com | Registers a unique ID that identifies the user’s device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. | 399 days |
| mt_misc | mathtag.com | Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. | 29 days |
| mt_mop | mathtag.com | Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. | 29 days |
| MUID | bing.com | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year |
| MUIDB | bing.com | Used widely by Microsoft as a unique Bing user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year |
| personalization_id | twitter.com | Content personalisation. | 2 years |
| PREF | youtube.com | Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. | 8 months |
| PUBMDCID | pubmatic.com | Registers a unique ID that identifies the user’s device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. | 3 months |
| PugT | pubmatic.com | This cookie tracks when cookies were updated on the browser, in order to limit the number of calls to the server-side cookie store. | 29 days |
| r/collect | doubleclick.net | Used by Google’s advertising network for remarketing and reporting | Session |
| rlas3 | rlcdn.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 179 days |
| rtn1-z | rlcdn.com | Set by Unbiased, this is an email marketing company’s (TowerData) cookie to access their CDN | 179 days |
| rum | casalemedia.com | Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | Session |
| sync [x2] | avocet.io bidswitch.net | Avocet uses non-personal identifying information to provide more relevant ads. | Session |
| t_gid | taboola.com | This cookie gives a user who interacts with Taboola Widgets a User ID that is used for attribution and reporting. | 1 year |
| taboola_usg | taboola.com | This cookie keeps track of user segmentation. | 1 year |
| tap.php | rubiconproject.com | Unclassified | Session |
| TDCPM | adsrvr.org | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. | 1 year |
| TDID | adsrvr.org | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. | 1 year |
| test_cookie | doubleclick.net | Used to check if the user’s browser supports cookies. | Session |
| tr | facebook.com | Facebook pixel tracker that notes the page you arrived from. | Session |
| tuuid | bidswitch.net | Registers whether or not the user has consented to the use of cookies. | 1 year |
| tuuid_lu | bidswitch.net | ID to allow Bidswitch to be able to determine when and how often you will see a certain banner. | 1 year |
| ul_cb/sync | bidswitch.net | Regulates synchronisation of user identification and exchange of user data between various ad services. | Session |
| uuid [x2] | avocet.io mathtag.com | Avocet uses non-personal identifying information to provide more relevant ads. | 1 year |
| uuid2 | adnxs.com | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. | 3 months |
| uuidc | mathtag.com | Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. | 1 year |
| VISITOR_INFO1_LIVE | youtube.com | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. | 179 days |
| w/1.0/sd | openx.net | OpenX are a digital ad exchange, who monitor which ads you have already seen, on which website. | Session |
| xuid | 3lift.com | Unclassified | Session |
| YSC | youtube.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session |