HomeOwners Alliance Cookie Policy

What are cookies?

Cookies are tiny text files that are sent to your browser by a web page and hold some information that can be accessed when you visit the website. They don’t usually hold personal information, but act more as an identifier so that the right personal information can be fetched and used by the site.

How we use cookies

To make full use of the HomeOwners Alliance website you’ll need to accept cookies when you browse. For instance, they are used in our site search, online chat, membership sign-up, if you leave a comment or complete forms and applications, and to prevent you seeing the same information again and again as you travel the site.

Wherever we can we’ve reduced the number of cookies our website sends to your computer, tablet or phone, and as part of our commitment to transparency and understanding, you can see here what each cookie is for, how we use it, and how if you want to, you can reject cookies in your browser.

At Homeowner’s Alliance we handle enquiries, concerns and problems about the biggest personal transactions most people will ever make, and we are particularly concerned with safeguarding and maintaining Users and Members Privacy. You can read our Privacy Policy here.

Other people’s cookies

The HomeOwners Alliance site is a gateway for many services. We have negotiated with high quality partners and providers of surveys, mortgages, conveyancing and other find a local professional services to enable users to compare quotes and access useful services. These are accessed through forms on our site, so some providers set cookies on your browser to let them know that you’ve come through the HomeOwners Alliance site.

We don’t control the cookies that may be sent when you land on pages in our site that contain third party content, but we do negotiate with our partners to limit the number and type of cookies they set on on your browser while you are on our site, and require them to provide links to their privacy or cookie policies on the page to help you check and manage the cookies they are setting.

How long is information stored?

Some cookies last just for one visit or ‘Session’ and are stored in memory, maintaining information as you browse across different pages. These are deleted when you close your browser or after a period of inactivity. Shopping carts rely on this type of ‘session’ cookie.

Other cookies are not deleted when your browser is closed, but are written to your hard disk. These are often used to maintain preferences for a site, so that you don’t have to reset the whole environment the next time you visit, or to identify your history of activity on a site. They usually don’t contain personal information, but they can, and they can last longer than session cookies, from a few days through to many years. These are ‘persistent’ cookies.

At HomeOwners Alliance we consider technologies such as web beacons, Flash cookies and local storage to fall under the definition of ‘cookies’, so we let you know where these are used too.

If you would like more information about Cookies and their use, the best place to look is Cookiepedia.co.ukthe link opens in a new window.

Can I opt out all together?

Yes, but bear in mind that most of your website preferences will be lost if you delete all cookies from your browser, so it will affect the functionality of the sites you already know and visit. You can control which cookies are set in your browser, block third-party cookies, get a notification when a cookie is set and other options, but the options available depend on the browser you use. You can check the following links for the browsers you use to find instructions on what to do.

Internet Explorer
Firefox
Chrome
Safari

What about mobile opt-out?

Most mobile operating systems offer some level of advertising choice, often with the choice to not be tracked, and to control the type of interest-based ads you may see. You can get specific advice and links to the most popular mobile operating systems instructions from the Network Advertising Initiative.

You can also download privacy apps that will assist you in setting privacy preferences for specific companies, here are a couple to get you started.

TrustArc’s Privacy App
AppChoices’s Privacy App

Cookie Classes

We list cookies under four headings:

Strictly Necessary • These you can’t switch off, they’re needed for the website to function.
Performance • Lets us count traffic sources to improve our content, and are anonymous.
Functional • These help provide a richer experience in our online chat, etc.
Marketing • Mainly set by our partners, they don’t hold personal information but do identify your browser and device, so if you turn them off you may see less well-chosen advertising.

Contacting us

If you have any questions about this Cookie Policy, you can contact us at hello@hoa.org.uk.
To find out more about how we safeguard your Privacy, please read our Privacy Policy.

The complete list

This section lists all the cookies on the website, including those you may not encounter unless you take up a particular service, or land on a page with one of our provider’s own content or scripts on it. If you do encounter a provider’s own content, you’ll find a link to their privacy or Cookie Policies where they explain their own use of cookies and provide any opt-out options.

Necessary Cookies (18)

Name Provider Purpose Expiry Type
wordpress_test
_cookie
hoa.org.uk Used to check if the user’s browser supports cookies. Session HTTP
CookieConsent Cookiebot Stores the user’s cookie consent state for the current domain 1 year HTTP
PHPSESSID hoa.org.uk Preserves user session state across page requests. Session HTTP
__RequestVerification
Token
landc.co.uk Helps prevent Cross-Site Request Forgery (CSRF) attacks. Session HTTP
AI_buffer landc.co.uk Used in context with the “AI_sentBuffer” in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. Session HTTP
AI_sentBuffer landc.co.uk Used in context with the “AI_buffer” in order to limit the number of data-server-updates (Azure). This synergy also allows the website to detect any duplicate data-server-updates. Session HTTP
ASP.NET_SessionId [x2] landc.co.uk
Reallymoving
Preserves the visitor’s session state across page requests. 1 day HTTP
repono landc.co.uk Used to maintain the connection from us to L&C, one of our mortgage providers 3 months HTTP
_ga [x3] Reallymoving
Google Tag Manager
landc.co.uk
Set by our service providers, this is a unique ID that is used to generate statistical data on how the visitor uses their website. 2 years HTTP
_gat [x3] Reallymoving
Google Tag Manager
landc.co.uk
Set by our service providers, this is used by Google Analytics to throttle request rate. 1 day HTTP
_gid [x3] Reallymoving
Google Tag Manager
landc.co.uk
Set by our service providers, this is a unique ID that is used to generate statistical data on how the visitor uses their website. 1 day HTTP
ARRAffinity Reallymoving Used to distribute traffic to the website on several servers in order to optimise response times Session HTTP
mqeref Reallymoving Identifies HOA to reallymoving.com, one of our services providers 27 days HTTP

 

Functional Cookies (4)

Name Provider Purpose Expiry Type
__cf_bm checkatrade.com Used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP
ARRAffinitySameSite white.reallymoving.com Used to distribute traffic to the website on several servers in order to optimise response times. Session HTTP
lcSessionCookie landc.co.uk Used to monitor sessions. 3 months HTTP
newsletter hoa.org.uk/td>

Used to prevent the newsletter popup from appearing on the first page a visitor views. 1 day HTTP

 

Performance Cookies (2)

Name Provider Purpose Expiry Type
collect Google Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel
ai_user landc.co.uk Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognize users on returning visits over time. 1 year Pixel

 

 

Marketing Cookies (12)

Name Provider Purpose Expiry Type
_uetsid landc.co.uk Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Persistent HTML
_uetsid_exp landc.co.uk Contains the expiry-date for the cookie with corresponding name. Persistent HTML
_uetvid landc.co.uk Contains the expiry-date for the cookie with corresponding name. Persistent HTML
MUID Microsoft Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. 1 year HTTP
IDE Google Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present relevant ads to the user. 1 year HTTP
test_cookie Google Used to check if the user’s browser supports cookies. 1 day HTTP
fr Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months HTTP
tr Facebook Facebook pixel tracker that notes the page you arrived from. Session HTTP
ads/ga-audiences Google Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session HTTP
pagead/1p-user-list/# Google Generated by Google pagead dynamic marketing to track events such as conversions or other meaningful user interactions Session HTTP
_fbp [x2] Facebook
Key
Used by Facebook to store and track visits across websites 3 months HTTP
ai_session landc.co.uk Preserves users states across page requests. 1 day HTTP