Find your best local estate agent Start here
May 12, 2014
6 minute read
British homeowners are not doing maintenance and repair work because they cannot find builders and other tradesmen that they trust, according to the 2014 Homeowner Survey from the HomeOwners Alliance and TrustMark, the Government endorsed ‘find a tradesman’ scheme. The survey shows that finding a trusted builder is such a major problem across regions of the UK that it means that our housing stock could be ending up in a state of disrepair.
Over half of homeowners (58%) say they have difficulty finding a trusted builder to assist with home repairs or improvements. These difficulties are having a big impact on the work that homeowners decide to do, and how they do it. Among the homeowners who have difficulty finding trusted builders, 12% don’t do the work at all, while a quarter (26%) delay the project. Alternatively, affected homeowners do their own repairs/ DIY (40%), do essential works only (27%), or use tradesmen they are uncertain about (28%).
o 40% say they do their own DIY/ repairs
o 28% say they use tradesmen they are not certain of
o 27% say they do essential works only
o 26% say they delay works
o 12% say they do not undertake projects/ repairs
“Doing repairs, maintenance or improvements to your home are some of the biggest challenges homeowners face, and they find it far more difficult than it should be to find a reliable builder or tradesman to help them. For many it is quite rightly a major cause of concern – we have all watched those TV shows about cowboy builders and how your dream can turn into a nightmare. What is particularly worrying is that desperate homeowners are finding it so difficult to find good builders that they resort to delaying work, or simply not doing it all. The difficulties of getting good builders mean our national housing stock is ending up in a state of disrepair, affecting the lives of millions of householders.”
“A nation of homeowners is at the mercy of leaflets through the door or findanyoldbuilder.com websites because they don’t have a network of local tradespeople they can turn to. The price we pay are homes lacking TLC, an ever-deteriorating housing stock and the financial burden of £1.9 billion a year paying to fix botched jobs by tradesmen who were just not qualified to do the work.
“This is a ridiculous situation, when we know there are so many excellent tradespeople out there who are totally committed to doing quality work and excellent customer service. TrustMark is the solution backed by Government. We can provide consumers with choice, confidence and protection and signpost them to reputable local firms and expert tradespeople working to Government endorsed standards.”
o Most do their own repairs (more so in Scotland and the South both 45% vs 40% UK overall)
o Roughly the same proportion of homeowners then choose to either use a tradesman they are uncertain about, they do essential works only or they may delay works
o Those doing essential works only is slightly higher in North 31%, East 31%, London 30%, Scotland 32% vs 27% UK homeowners overall
o The proportion not doing works at all is slightly higher in the Midlands (18% vs 12% UK overall)
(Copy ends)
2014 Homeowner Survey
HomeOwners Alliance undertakes an annual survey of UK adults to find out the issues of importance to homeowners and those keen to own. Data is released in parts with full report consolidating the research published in July 2014.
All figures in the 2014 Homeowner Survey, unless otherwise stated, are from YouGov Plc. In 2014 total sample size was 2,527 adults, of which 1,606 were Homeowners. Fieldwork was undertaken between18th-20th March 2014. The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 18+).
The 2014 Homeowner survey was made possible through sponsorship by myhomemove, the UK’s leading conveyancing provider and TrustMark, the Government endorsed ‘find a tradesman’ scheme.
When quoting this Press Release please link to the HOA website https://hoa.org.uk/ and the TrustMark website www.trustmark.org.uk
For media enquiries about the HOA contact Paula Higgins, paula@hoa.org.uk or Katherine Binns, katherine@hoa.org.uk
For further information or photos about TrustMark, please contact Elizabeth Jones on elizabeth.jones@withpr.co.uk
For trade press enquiries please contact Georgina Watkins on georgina@georginawatkins.com
About the HomeOwners Alliance
The HomeOwners Alliance champions the interests of Britain’s homeowners and aspiring homeowners. We are a consumer group providing helpful advice and services and acting as the voice of the homeowner in the media, lobbying for their interests in government, and campaigning against bad practices in industry.
We directly engage with government and the media by conducting independent research and publishing reports that promote and champion the interests of homeowners. Previous publications include:
At hoa.org.uk, we provide independent advice for the key moments in owning a home, supported by legal and industry experts. Get our free newsletter with a market-wide view of house prices and all the latest tips on buying, selling, improving and managing homes. On our website you can find free independent guides, checklists and top tips.
About Trustmark www.trustmark.org.uk
April 30, 2025
April 29, 2025
April 28, 2025
March 25, 2025 
