Our Home Helpline gives our members independent advice on all the stages of buying, selling and running a home
Our friendly and professional Home Helpline team can deal with a wide range of queries and problems, helping you through a difficult situation or giving you a second opinion on next steps. For example, we help our members with:
working out whether shared ownership is right for you
understanding the implication of buying a leasehold flat
providing a second opinion on next steps in any given property related situation. We’re here helping people through the buying and selling process everyday!
pros and cons of extending your lease
how to choose the best estate agent
how to deal with bad service from property professionals, from estate agents, conveyancers, surveyors, builders and the rest
problems with noisy neighbours
getting snagging problems fixed by your new build developer
The HomeHelpLine is open Monday to Friday 9.30am until 5pm
What our members say about us
“Being able to call the Home Helpline whenever I have a tricky question means so much – like having someone holding my hand every step of the way” – Michele
“Thanks to your advice I was able to negotiate with some knowledge behind me so I wasn’t walking in blind.” – Debs
“I negotiated so hard with my Estate Agency that the Head of Sales told me they have an empty desk in their office if I want it…ha ha 🙂 that’s thanks to HOA advice!!” – Jan
“We got really helpful views on an estate agency contract we are in the process of agreeing. It makes so much sense to sign up for the membership… I wish I had known about this association sooner.” – Martin
