Secretive Estate Agent charges

Linda was shocked to hear her estate agents charge the man next to her £1200+VAT less for their service.

Linda is a Magistrate who was selling her home in North London through a branch of a large estate agency group. She  signed up to sell her house through them for 2% + VAT on a Sole Agency contract. Linda was delighted to agree to an offer on her house after only the third viewing through the door. Being happy with the service she had received so far she asked the Estate Agents to register her as a buyer with one of their branches in Hertfordshire. The estate agents at the branch outside the M25 promptly sent Linda details of some suitable properties, which she immediately asked to view.

While sitting  in the Herts office waiting for a sales negotiator to arrange the viewings, sat at the desk next to her, just a few feet away, was another home owner who was in the process of signing a sole agency agreement to sell his home at 1.5% +VAT. Needless to say, when Linda overheard this, she was furious. Two offices in the same company, located just five miles apart, charging a different fee to sell the same style and price of property? And the half percent difference equated to £1200+VAT.


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