Reviews 13,727 • Excellent 4.6
This is a HomeOwners Alliance summary of recent Trustpilot Reviews
Sertac at Yopa is great!
Sertac at Yopa was very diligent and helpful in handling our relationship with our (very difficult) seller. He was always on hand for a chat and is a font of knowledge! Thank you Sertac for helping our dream come true!
Felicity the Yopa Agent has been so helpful from start to finish, during a difficult time. Always on the end of the phone when I needed information and support
My reply to their response!
Wow! Your review really does count on Trustpilot! Yopa called within half an hour, I did not recognise the number and declined the call, they left a voicemail! And now I see Noble has left a little message also! Unless as a gesture of goodwill, you will be offering me a gift voucher from M&S etc., for the amount of time (hours - minimum wage, roughly £8 an hour) I have wasted. I deleted over 20 emails (they are all there on your system) Noble was not the only one at fault, some girl whose name began with a J, also let the team down. I cautioned them both that I would be posting my complaint on social media! I shall not be entering into any further correspondence, thank you very much!
Although the estate agent was excellent…
Although the estate agent was excellent (Sharon), the solictors I was given were terrible. So what ever you do DO NOT have PLS solictors. They are poor communicators, they sent my exhusband MY bank details and it took nearly a year to complete eventhough there was NO CHAIN. SO DO NOT have PLS soliictors.
The local representative Rob hockedy…
The local representative Rob hockedy was very helpful, friendly, well manner, punctual and very informative throughout my viewing with family. Very happy with the service thank you Rob!!
Very impressed with YOPA from start to…
Very impressed with YOPA from start to finish. David was professional knew the market and was able to secure a sale. Thank you
Telephone support team and estate agent ...
The telephone support team (Charny?) and estate agent (Catherine Harris) who showed me a property were both informative, helpful and efficient, especially for this First Time Buyer. Bravo!
Excellent, thank you!
Thank you so much to Angela and the team. Couldn’t have asked for a better service, from the first initial contact to the close of the sale they were helpful and professional. They took all the stress out of selling, amazing, would recommend to anyone!
Professional and well priced
Professional and well priced. I’m over my fear of online real estate agents and highly recommend yopa for a smooth and efficient experience.
Deciding to move after 42yrs in this…
Deciding to move after 42yrs in this property had been a big decision and Rob Hockedly has been extremely helpful has put ours worries to rest and made the process smooth and stress free.He has given us all the information, answered our many questions,and kept us up to date with everything in a very friendly manner We are very impressed with the service
Gavin & Michelle have been excellent in…
Gavin & Michelle have been excellent in everything they have done so far in selling our property. They have gone above and beyond compared to ‘traditional’ estate agents we’ve used in the past. Wouldn’t hesitate to recommend them to anyone in the Peterborough or Stevenage area which they cover, and would definitely use them again if we decide to move again.
Thank you Michelle
Thank you Michelle Just wanted you to know how wonderful Michelle Marshall was yesterday. Me a my partner went to view a stunning house yesterday and couldn’t be more happier with Michelle service. Michelle went above and beyond showing us around her passion while showing us the beautiful house felt like it was her home she was showing us Michelle really couldn’t of done anymore for us and we got the house however Michelle is a asset to your company keep her and please give Michelle a pay rise definitely deserves it you really do have a Jem working for you here. Once again thank you Michelle for your time a amazing customer service. Regards Andrew
We sold our home with Josh on the first or second viewing, at a higher price than expected - so we couldn't be happier. Professional and timely responses when we asked him to follow up with the buyer. We would definitely recommend.
Great experience with YOPA. Very easy and smooth process to sell my property with John. Professional, helpful and always great communication. Highly recommend and will definitely used YOPA again in the future.
Never write reviews but for your own health this is one to avoid.
I’ve used online agents to buy and sell before and never had an issue. I sold my home with purple bricks this time and bought from someone who used yopa. I’m in the north west area (ormskirk, Southport, Maghull area) The agent was purely incapable. She lied about the position of the home and then blatantly ignored every form of communication (email, what’s app and via portal) for weeks and into months which left me not having a clue what was going on. It was honestly so stressful. Then, when she needed me she’d call and be totally unprofessional and over friendly - called me ‘babes 🙄’ Ignoring the fact she’d blanked my messages for weeks and months. Make it impossible to keep my buyers informed and had the whole chain hanging by a thread. Avoid in This area - buying a home is hard enough without that stress.
A cheaper way to sell your home which…
A cheaper way to sell your home which allows options of the level of service require also different levels of charges, i found this ideal for me and communication with both the estate agent and purchaser was very effective
A very professional and helpful team
The Bairstow Eves team at Atherstone were amazing when dealing with my purchase. They were highly professional, friendly and very knowledgeable Michaela supported me so much in what proved to be a very lengthy process, her colleague Emily was also there to deal with matters in an effecient and friendly matter. I would not hesitate to use their services again in the future
5* service from Simon Sheffield
We used Yopa to sell our home following a recommendation from a friend, with Simon Sheffield our local agent. From beginning to end the service was first class. We were impressed by Simon's detailed communication, the effort he put into selling our property and we found him a pleasure to deal with at all times. For reasons beyond our control (a complicated onward purchase) we had to sell our property three times. On each occasion he was able to sell it within one day, to eager buyers. He was excellent at keeping our buyers up to date and reassured, a great judge of which offers to accept and is clearly a skilled and experienced operator - we really valued his advice on our onward purchase and generally throughout the whole process. We'd thoroughly recommend him and the whole Yopa service - selling a home was stress free and we really felt we were in good hands. Simon went above and beyond and we wouldn't hesitate to recommend him to others.
The best estate agents!
We'd had a bad experience with high street estate agents in the past, so were not looking forward to selling our house. However, Yopa completely turned that around for us! Jo was our agent and she was absolutely brilliant - she understood our concerns, and took the time to get to know us, and our house and then arranged two open days which worked for us because of working from home and having a small child. Jo was professional and friendly throughout and we are so pleased we chose Yopa to manage our sale. Jo managed the 'after-sales' process for us too, liaising with the solicitors and other agents to make sure we completed on time. This has been the least stressful move we've done and that is down to Jo - thank you! I have and would recommend anyone to use Yopa.
Very good service
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