Purplebricks

Reviews 82,498 • Excellent 4.6

Excellent

88%

Great

7%

Average

<1%

Poor

<<1%

Bad

<41%

This is a HomeOwners Alliance summary of recent Trustpilot Reviews

Poor start - happy ending.

It took some time initiailly before we were advised that the person we were originally dealing with had left PB. Subsequently we were given another contact. He also left at the point of us arranging viewings but we were nit informed until 2 weeks after. We were very reluctant to stick with PB but the regional manager took on our case and we ended up with good tenants and rent over our asking price. Also there is a Landlord holding fee of £300 which I don't have an issue with but it's not mentioned anywhere in the terms of business as far as I could tell.

Top satisfaction for purple brick.

I simply cannot thank enough Lesley Mckirdy from purple brick for her help, advice, and professional work. I was stunned by her quick reactivity to all the questions I had . Next time I have a property to sell or buy I will definitely turn to her.

Sarah Young @ Purplebricks 5⭐

I have just been reading through the reviews and very surprised to see so many negative ones! I have just sold my house with Purple bricks, and the help I received from Sarah Young was excellent. Sarah really was on hand all the time and was in constant contact with me either by phone or text message. Always made sure I knew my viewing times and would chase up any queries I had. I am at conveyancing stage now and Sarah is keeping me up to date making sure I know that home reports are being forwarded to the buyers and what the next steps are. To be honest if you are looking for an efficient agent to deal with your house sale I really would recommend Sarah Young at Purplebricks, she definitely deserves the 5⭐ review.

We received an excellent service from…

We received an excellent service from Ria Doran. She has been very friendly & dedicated. Purplebricks has been very professional to us. We would use them again and personally request Ria’s service. Thank you very much & we appreciate all your hard working.

Purplebricks Ria Doran

I used Purplebricks to sell my late parents house, I was delighted with the service I received from Wayne Newton & especially Ria Doran, who handled all the viewings and made the process seamlessly smooth, from fielding questions to ensuring the offers were genuine & completable to taking final meter readings and handing over the keys. Thank you again Ria Doran for all your hard work.

Brilliant service from the start Tomasz…

Brilliant service from the start Tomasz Ros the Estate agent was fantastic and so helpful. Hopefully everything goes as smoothly from now on. I would use PB again. 😀

Excellent and timely sales service

Excellent and timely sales service, Emma James was very good, prompt and thorough. After sales a little slow, never got a mortgage quote so went elsewhere

Top estate agent

Very pleased with Kerry Smith throughout the sale of my property. She kept me informed all the time, highly recommended.

Lewis Morley awful Agent

What can I say. we booked online to view a property only to be told that the agent could not attend so he put us in for another time - which we could not attend. this happened on 3 occasions. In the end we got fed up and contacted the seller direct to tell him that we think Lewis could not be bothered to sell his property. The seller managed to sort out a day that was good for us and we went to view the property only to be greeted by Lewis who as you can image was not happy that we went behind his back. He was not nice at all during the viewing and he kept making little comments. at one point he answered one of our questions with - I am not stupid you know. well if he could have been bothered to listen to what we were saying he would have understood. anyways you could tell he wanted us out of there as soon as possible so we left. he was in his car and gone before we even got to ours. anyways we put a complaint in with purple bricks and low and behold they said that nothing was wrong and all was fine. funny that. funny how we have had so many issues with one purple bricks property yet we have bought 2 other properties this year and not had a single issue with the estate agents we have used. I for one will never use these people again.

The sale of our house was seamless…

The sale of our house was seamless thanks to our agent ,Laura Parkes . We had a number of agents visit the property but Because of Laura’s warm and friendly manner as well as her professionalism and strategic marketing plan for our home we decided to use Purple Bricks .. what a great decision !! it resulted in lots of viewings and in turn a full offer for our home . We would highly recommend Laura at Purple Bricks .

Completely exceeded my expectations!

Purple Bricks completely exceeded my expectations at every stage in the sale of my property. I was very impressed by the efficient, helpful and friendly service provided by Emma Nugent, a West Midlands agent, who was always on hand for advice and helped to push things along quickly. The photos and videos were of extremely high quality and the app was helpful in tracking viewings and offers. My advert went live on 26/05/21 and I received an offer of the full asking price on 06/06/21 - Less than 2 weeks! I would thoroughly recommend Purple Bricks and wouldn't hesitate to use them again in future.

Frances Husband- Royal Leamington Spa-…

Frances Husband- Royal Leamington Spa- I can not rate Frances high enough. She is absolutely fantastic. -Clear with everything -very supportive -quick and efficient -treated with respect (not just a number) - responsive (outside 9-5) Purple bricks- again very supportive and easy to speak with. The app is really good very simple to use and buyers found it easy and simple preferred it over normal estate agents. Purple bricks solicitors- I haven’t got this far yet BUT I have heard negative comments (slow being the most common). I will update this review if I have a negative experience.

Excellent service from Purplebricks

Excellent service from Purplebricks, Katie Smyth was great my house was valued and up for sale in less than a week. My viewings were all taken care of by Laura Johnson and she made sure my offers were genuine before I accepted. Would definitely recommend.

Made selling a breeze!

Very smooth and efficient service with Purple Bricks. Our contact, Annie Bailey, was truly exceptional, right from the first visit where she really took the time to get a great set of photos, all the way to handling offers and chasing people up on our behalf. Thanks to her dedication and availability we were able to get a genuine, excellent offer quickly enough to be able to proceed on our dream home. Many thanks Annie! The Purple Bricks software is really good too, I used the app to manage all viewings and messaging. Only slight flaw is the app doesn't show all the viewers details like the website does, so you have to chop and change now and then. Still, would recommend to anyone, especially if you can get Annie on your side!

A fantastic and stress- free experience

Honestly, I can’t see why anyone would use any other estate agent these days. Emma James (Purple Bricks- Cheshire) dealt with our sale and she made it so stress- free (especially surrounding the circumstances of the sale). Great fees and great service. I’d highly recommend.

Ria Doran. Excellent

Our agent was Ria Doran. Absolutely no problems with Purplebricks. She was always available to help. Handled covid situations well and pushed very hard for both exchange and completion. We made the mistake of using their recommended conveyance team. They were bad. This review is for purplebricks not the lawyers. Ria was excellent.

Our agent Paul Radloff has been…

Our agent Paul Radloff has been extremely helpful and very efficient Would highly recommend.

So much better online!

This was the first time we have used Purplebricks to sell a property and it has been a real eye opener! Much better value than using a traditional estate agent and in my opinion more professional! Our agent, Diane Armstrong, was fantastic! She explained the process thoroughly right from the start and was great at chasing feedback and negotiating for us when offers were made. I would recommend Purplebricks to anyone who may be unsure or put off by the 'All done online' aspect, having access to your advert, viewings, offers, etc.. 24/7 is great!

Awful service

Awful service! Complicate paperwork, my guarantor must sent all documents 3 times! Had to wait more than a month for renting procedures to be complete.

Very happy

Ria Doran did a really good job of communicating between ourselves and the seller. She also always called me back and let us know the status of everything. We were very happy with the experience.