Purplebricks

Reviews 75,712 • Excellent 4.6

Excellent

88%

Great

7%

Average

1%

Poor

1%

Bad

3%

This is a HomeOwners Alliance summary of recent Trustpilot Reviews

I would highly recommend purple brick…

I would highly recommend purple brick for there service they gave us who sold our house so quickly especially Jo Thompson and Chris loftman who went that extra mile to help us even when we was out of the country kept in touch by phone text 101 % satisfied

Review after sale with Purplebricks

Review after sale with Purplebricks We have recently sold our property with Purplebricks. The agent we dealt with was Tareena Lawrence and from the start to the finish she showed Professionalism, competency, efficiency. The customer service was next to none and I will be recommending Tareena and Purplebricks to my family and friends. The experience which can be a stressful one was made easy from start to finish and far out ways other agents we have used in the past. The on-going service of photography to advert going live was faultless. The system is user friendly and you are kept up to date with things as they progress. Tareena was always on the end of a phone willing to help in anyway she could. Once again I would like to thank Tareena and Purplebricks for an easy journey selling our property which sold a week into going live. Kind Regards William Shaw/Maria Dinn Mandalay/Strathyre

My house sale

I recently sold my house with the help of Purple Bricks. My agent Flora visited my home and explained in detail how it would be managed and everything went as planned and a sale was agreed. Despite Lockdown Flora kept me up to date with what was happening and was always at the end of the phone if I needed reassurance on anything. Thank you Flora you are a star.

Happy sellers in Dundee

We were selling a flat in Dundee, and after checking 3 local estate agents costs and response time to our initial inquiry, decided to use Purple bricks. Even with their flat rate for arranging viewing, it still worked out cheaper by several hundred pounds. The big difference I noticed was always being able to reach our selling agent, Audrey. She ALWAYS answered her phone and responded to emails by return, and the best bit? She sold our flat within 3 weeks. This was the first time we had used an on-line estate agent and would certainly not hesitate to recommend them. Tom and Nanette

Fantastic experience dealing with purple bricks agent

I had a very good experience purchasing a property that was marketed by purple bricks. The agent dealing with the sale was Flora Badger and I cannot sing her praises high enough. She never failed to respond to e mails or text messages even at 10pm on a Sunday! When the solicitors were slow to deal with matters Flora immediately rectified things getting the process moving. I would never have thought of using purple bricks before but I absolutely would now after experiencing the service provided by Flora. Her purchasers may not have realised just how good she was but she enabled the sale of the property through her efficiency and professionalism.

Sarah was so positive through my sale…

Sarah was so positive through my sale and always on hand no matter what time I was in panic mode can't thank her enough

I used Flora to sell my 3 bed home in…

I used Flora to sell my 3 bed home in Culloden, Inverness this summer and she was outstanding. Flora stood out to me from the very beginning with her excellent skills as an estate agent alongside the personal touch she provided towards me knowing how difficult the seperation and house sale was. I spoke with Flora and then met with her at my home. She spent hours from the house valuation to sale answering all my questions, providing accurate data and guidance regarding how many homes they sell, how long their listings typically stay on the market etc. I was very concerned that my house would be tough to sell due to mortgage restrictions and lockdown due to covid19 howeever, Flora made the process incredibly easy and took extra steps many other estate agents don't to help deal with my particular situation. When I saw the listing I knew the house would sell quickly and her valuation was very accurate. Her hard work and knowledge of what it takes to sell a home really paid off - I received an offer over the asking price 2 hours after the propety advert went live and before any viewings were scheduled. My house went under contract 4 days after we put it on the market at offers over the asking price. Thank you Flora, you managed to turn one of the most negative situations into a positive outcome and thanks to the quick sale and offer above the market valuation I have managed to buy another property.

Jonathan Moult has been very helpful…

Jonathan Moult has been very helpful and has answered any questions I have had concerning the sale of my property. I recommend Purple Bricks and Jonathan ...

Excellent service during the whole process.

We recently purchased our property through Purplebricks. The whole experience was very smooth. The agent we dealt with was Flora Badger, who was very helpful and always got back to us answering our queries. The use of Purplebricks APP made it easier to communicate with the seller and also was very useful to communicate with the head office. Excellent service! Thank you once again Flora.

The reason I have awarded a 5 star is…

The reason I have awarded a 5 star is because of the excellent support and professional expertise given by our agent Chetna Gohil. She facilitated, organised and advised throughout providing useful contacts and timely communication. What could have been a stressful scenario was smooth and successful because of Chetna.

Phil Gould - Purple Bricks amazing experience highly recoomended

Phil Gould was our property expert for Purple Bricks and he was absolutely phenomenal. Phil guided us through every step making sure we understood everything and knew exactly what was happening. Phil is very friendly and a great guy and was easy to talk to. He listened to everything we wanted and went above and beyond to make it happen. Phil managed to get us a great sale price and we can't thank him enough. If your thinking about selling your house there is only one person and one company to call upon. And that is Phil Gould and Purplebricks

Very impressed with service

We were very impressed with Flora Badger’s services when we purchased our house in Alness through Purplebricks. She followed up on all of our questions promptly and supported us throughout the process. Flora was professional and personable and made the experience very smooth. We would recommend Flora without hesitation.

First time seller and very impressed!

Ruth Hurst was our property expert and she gave us so much time ensuring that we were kept up to date every step of the way. Ruth is very friendly and professional and gave me peace of mind throughout the selling process. Ruth went above and beyond and was so easy to contact at every point of the process. Ruth managed to get us a great sale price and we can’t thank her enough. I would definitely recommend Ruth to family and friends.

Purplebricks makes it very difficult…

Purplebricks makes it very difficult for sellers and buyers to connect. So far I’ve had two prospective buyers unable to get through to someone on the phone and delayed response times to emails. They used to give the seller the phone number of viewers as well, but this feature has disappeared from the app, so you can’t ring viewers to check if they’re still coming. Now to make a booking someone has to register an account with Purplebricks, and only use their messaging platform to communicate. I would avoid them.

Sarah in inverness was first class

Sarah in inverness was first class. Always communicating with updates ensuring my purchase went through in time. 10 out of 10. Highly recommend.

Sindy Callegari

We were very pleased with Sindy's Callegari attitude and helpfulness. She kept us informed without being chased unlike previous agents assigned to our sale.

We have used purple bricks countless…

We have used purple bricks countless times now and every time never fail to amaze so quick simple and our local representative ng4 jo thomson was outstanding great pics great service and got us more than market value will undoubtedly use jo again on our next adventure keep up the good work guys a*

James Ashton you are the best

James Ashton you are the best! They say moving home is one of the most stressful things you can do and this is certainly true, however, James was the one person who remained honest, empathetic and genuine throughout. James went above and beyond to keep stress levels to a minimum right up untl iour sale completed. James has the knowledge and experience to get the job done but also shows that he understands the emotions of the seller. Thanks for everything James!

excellent service

Viewing managed by Rachel in Inverness She was welcoming and knowledgeable on the home, area, and process via purple bricks. after a lot of disappointment in my search for a home Rachel at purple bricks has helped things move quickly and over the weekend. delighted with the speed and ease of the service.!!!

Purple Bricks not even worth zero

If there was an option to put a zero I would! Purple bricks were. absolutely diabolical. For an online company they were positively antideluvian. The system simply did not work. I constantly had appointments booked during blocked periods.. told there were messages when there were none, had phantom viewings..total nightmare Am happy to pay twice time Purple Bricks fees just to avoid their inefficiency and stress they created. They maximise profit whilst the client does the work!!. Use professional agents and get your property sold. Cheapest cost me so much in stress..NOTHING .even free would ever persuade me to use or recommend them It's simply not worth it