Reviews 57 • Great 3.9
This is a HomeOwners Alliance summary of recent Trustpilot Reviews
Great experience excellent value for…
Great experience excellent value for money. Quick to respond to any questions.
Griffin have provided an excellent service for the fee charged. I can't fault this estate agent and definitely reccomend them. Very competitively priced, it's easy to manage your own viewings through the Internet portal they provide and are readily available via phone and email.
Very good online agent.
Review investigation by TrustPilot
Simple to use
Simple to use, I uploaded my own photos, wrote a description, paid £225, and the house was on advertised on Rightmove and Zoopla within an hour. I received a notification of a viewing, checked my account and a couple viewed the house the next day and I accepted an offer. I would definitley sell through Griffin Residential again, there is no need to pay estate agent fees, when you can do it yourself.
Excellent selling platform
The service from Griffin has been excellent right from the start. From us filling the information in on the website over the weekend, Griffin had the advert live on Monday morning. Really economic way of selling a property.
Once bitten twice shy
Would rather be homeless than deal with these lot again.
Clear advice Video Sign Messaging Service Great Almost!
Instant webchat allowed prompt advice on display and advertising with property descriptions.Only qualm was that sign took 7 days to erect but was not needed as property was sold within 18 days for full asking price.Posting video took 2 days to get uplifted to rightmove and zoopla.The basic description was placed on websites within hours of approval.
You get what you pay for
Sellers beware! The online selling portal is nowhere near as good as the website promises, and sends spammy, confusing, junk emails to potential buyers, with no follow up from griffin. No answer to emails, nobody answering the phone in the afternoon and no voicemail. You will lose potential viewings by using this amateur online estate agent - there are many out there with much better systems, so please don't risk it. After complaining about the many glitches in their system, I was pretty much told tough luck, and they even tried to sell me a useless upgrade that did not solve any of the problems. Contemptuous customer service if you ask me.
Very, very good service.
Very, very good service. Griffin went above and beyond. Cannot praise highly enough. Loved that I was able to update our details so easily. Very fab indeed, I would recommend Griffin to friends and family, and I have!
Very Flexible Service - suited us perfectly.
For us, being retired and both available in the day, we wanted an agent who would put our property on Right Move and Zoopla, pass on viewing requests and bids. Nothing more. We were happy to conduct viewings ourselves, write our own description and provide our own photographs (my son takes photos professionally!) I even produced my own floorplan, and we already had an EPC. Griffin's flexible charging meant a rock bottom upfront fee for us yet a very professional service. And they are always on the end of the phone without me being passed from pillar to post. All the above can be chosen as add-ons to the Gold package which starts at £225. The only add-on we chose was a sign at £50. The first viewing request came within an hour of the listing, and we have had eight in total within 10 days. No sale yet, but hopefully soon. Griffin would not suit those who want conducted viewings, which are not on offer, but for us they were ideal. Having just sold my late mother-in-law's house and paid £3900 in agent's fees, we felt sure we could do most of the work ourselves in selling our own home. We could not have done this for the mother-in-law's house, as it is 65 miles away, so a local agent was a must. But in our own case this was perfect. Thank you Griffin for providing us with just the flexible arrangement we needed.
Just rented a house via Griffin Lettings and again most satisfied from start to finish! Once more Calum was most helpful and always replies in a very timely manner, cant fault the service...I will be back!
Griffin ticked every box for me
Griffin ticked every box for me. The website was so easy to use and the photographer was superb. Calum our agent communicated promptly and was so helpful. The For Sale sign was put up straight away and the Sold. Definitely recommend Griffin
This is a review of purchasing a house in east Barnet village
This is a review of purchasing a property via Griffin Residential as a buyer. Whilst the costs of advertising a property as a seller is cheap, you get what you pay for as a buyer. We were recently purchasing a property in East Barnet Village advertised on the site as a 4 Bedroom Semi with a garage. It turned out that the loft did not have building regs approval and the garage did not belong to the seller, both false advertising, thereby mis-leading buyers. A good estate agent would have done their due diligence to ensure that the property was accurately marketed. The photos were not high quality and the house was not dressed for sale to appeal to buyers, it was really dirty when we viewed it which was quite a put off! Again, a good estate agent would have advised clueless sellers how to market a property! After months of having to deal directly with sellers who led us on to believe they were committed to sale, they finally pulled out for no reason 2 weeks before agreed exchange, costing us 2.5k in legal and survey fees and letting everyone in the sale down. There needs to be an objective party in the process and dealing directly with vendors directly who wasted our time on endless phone calls, not having a clue about the fundamentals of selling a house really burnt us. The property description was misleading as the house was in bad condition and needed complete refurbishment. We believe a good estate agent would have done due diligence on the vendor and would have managed communication effectively. Whilst it’s not Griffin’s liability that the sellers advertising on their site were complete time wasters and had no clue about the house selling process or any integrity at all, there is a level of due diligence you get from dealing with estate agents. We would never purchase a property through an online portal again! Beware of vendors selling their properties through these portals as there seems to be no due diligence and in our case, they were complete time wasters.
Easy to set up and was on the major …
Easy to set up and was on the major internet sites within an hour. The messaging system was generally good, but not all alerts came through for viewings etc. Out of hours telephonist said they would call back, but this didn't happen. When I called on Monday the adviser was friendly and helpful. My buyer was initially unable to insert her offer using her phone app, but this was sorted when she used her pc. Overall very happy and would use again.
Great price, great people, always helpful, flexible and easy to deal with, I have sold one property via them within a mth and have a 2nd on with them.
You don’t get what you pay for, you get a lot lot more
So, I wanted to sell my house. I got... Excellent prompt communication Out of hours support from Calum Over 30 viewings in about a month Very few time wasters Immediate responses to requests Excellent photos on line Sold my house for an absolute fraction of the price other estate agents were asking with no mandatory upfront charges. I did have to do the viewings myself but to be honest that was no hardship and at the end of the day it helped me control the process more fully. I 100% recommend Griffin to anyone looking to sell.
The Best for the Least
Just used Griffin Residential and SOLD in 2 months over the difficult Christmas period. Callum provided an excellent personal service. I can only praise his effort that came at a fraction of the cost of Purple Bricks.... and the rest. Have already told Callum I am using his services for the disposal of my entire property portfolio. I utterly and unreservedly recommend Griffin. Thanks Callum
Five star service
Dealt with Calum at Griffin who was highly professional, approachable & any queries dealt with promptly, we had five* support. Cannot sing their praises highly enough could have sold twice over with them and would use again. Well worth giving them a go for fantastic savings. Ashingdon Essxex
Griffin got me in to view quickly so I managed to secure with deposit which was great in a competitive market. Everything was dealt with in a fast and professional manner. Would highly recommend Thank you
I am perplexed by the previous negative…
I am perplexed by the previous negative review and suspicious, as I am currently selling my house via Griffin Residential and I have found their communications second to none. My phone calls and voicemails have all been answered speedily, and Calum has even answered my emails outside working hours. I have found Calum and his colleagues to be professional, informative, extremely helpful and friendly. To date I only have praise for Griffin Residential, who in my opinion easily outshine all the estate agents that I have dealt with in the past.