Reviews 2,275 • Excellent 4.5
This is a HomeOwners Alliance summary of recent Trustpilot Reviews
Hilary, you're a star!
My husband and I chose Emoov based on their reviews online and will highly recommend them. We too would definitely use them again in a flash! Our agent, Hilary, was extremely kind and professional and made this process so easy! We are both completely amazed and utterly impressed with the professionalism. Please dont think twice about using Emoov!!
Exceptional communication and service.
Over a long drawn-out process Hillary at Emoov was incredible. She was always reliable and on hand to offer help where she could. She was certainly made the process much easier and less stressful!
ARE EMOOV STILL TRADING? ABSOLUTELY SHOCKING. DO NOT WASTE YOUR MONEY
Extremely disappointed with the level of server that has been received. We originally listed the property a year ago, and did receive an offer which was lower than we were prepared to accept. Following this we heard from the negotiator dealing with the offer that is was like “flogging a dead horse” and that the buyer “was a time waster” After some frustration, we spoke directly to the buyer, who informed us that he was actually prepared to increase his offer, however he hadn’t heard anything from Emoov and subsequently found another property.Following this we suspended activity and decided that we wanted to delay the sales process until the following year. We have recently attempted to re-list the propriety with Emoov after finding a property we wanted to offer on; making it pretty vital that we could get back onto Rightmove ASAP to find a buyer. Despite attempts to contact Emoov at all times of the day, using various options, phone, email and Facebook messenger we had no response for around a week. This system does not allow you to relist your own property, therefore you are reliant on Emoov to carry out this process. We have now had to instruct the assistance of a high street estate agent which completely defeats the purpose of going with Emoov in the first place and now will incur considerable additional cost. Online estate agents seem like a very good idea in principle, but when you pay someone for their services upfront, they lose all incentive to proactively sell your property. Furthermore to this, the ability to have knowledge of the area you are selling in, and the ability to property negotiate you the best offer on your property. Lots of the time selling a property is simple, and usually just by being on Rightmove and Zoopla, will generate interest and locate the buyers for your property. However if these buyers are reliant on contact with Emoov in order to view and offer on your property. If it it taking upwards of a week to get a response, they may lose interest. Which you as a seller may be blissfully unaware of your potential buyers becoming frustrated and likely to look elsewhere. Finally after all this frustration, we came over to trustpilot to see if anyone else was having an issue. We found one other review where they said no contact had been made for over a week. They got a response from someone named Chris claiming to have been “trying to make contact” with them with no luck. I sent an email to him after he left his contact details, to get an automated response saying he’d left the company and now to contact someone from mashroom, we are still waiting for a response now. WillWe ever get back on Rightmove before the local agent sells the property? Who knows?
Rocky road, smoothed out, ended well.
My time with emoov has been a bit rocky.There was a week of stress where I couldn't get in touch with anyone and a prospective buyer almost lost.After I pushed for action, I got Hilary Cleeton who has begun the legal proceedings for me and I'm much relieved.Part of the issue was that the platform didn't seem to work with my system. Stay tuned, I'll be posting a conclusion soon I hope....now concluded the sale! I can't thank Hilary Cleeton enough. The buyer's conveyancer didn't communicate a contract exchange with their client, so it went to the wire ( actually moving out, while the buyer was unaware there even was a moving date set!)If it hadn't been for Hilary's persistence and my conveyancer, I'd have been in deep doo do.So a big thank you emoov!
Hilary was consistently prompt and…
Hilary was consistently prompt and helpful!
Paid their fee in advance in full. I've been calling/messaging them for days now to discuss my house going on the market. They NEVER answer the phone TO ME (only ever get voicemail no matter what option i choose on their automated call system and they do not respond to my messages). They NEVER respond to any on-line request to call me. The guy who is supposedly allocated to me has a mobile number that is constantly engaged no matter what time of day I call...no other way of getting in contact. TOTAL waste of money!!
We were very lucky to have Hilary…
We were very lucky to have Hilary supporting our house buying. The communication was on point and I can confidentially concur she was extremely helpful particularly when we thought it might not happen. I wouldn’t hesitate to recommend Emoov and will certainly try them again if I move.Thank you so much Hilary.
We recommend Emoov
Had a really smooth experience with Emoov, and particularly Hilary, who was just really helpful and supportive. Would definitely recommend. Two thumbs up.
The lady who looked after my move was…
The lady who looked after my move was Hilary Cleeton and all I can say is she is fantastic. There were lots of twists and turns and problems with my sale which didn't go through in the end due to lack of properties to actually buy where I live okb a very popular seaside town. Hilary was very supportive and understanding right to the end. Her communication throughout the whole process was second to none. I wouldn't hesitate to use emoov again if I decide to move.The high street estate agent I also had to deal with regarding the house I nearly bought were rude, stressed and over worked and the comparison to their support and Hilary's at emoov were vastly different. Also their prices were ridiculous. Emoov wins hands down.
Loved my whole experience with emoov
Loved my whole experience with emoov. Amazing pic quality and Hilary was so lovely and helped me so much. Definitely using again. I used Purplebricks for my first flat sale and had a really negative experience so really glad emoov were great.
So thankful for trying emoov
I was recommended to try emoov, by a really close friend and I opted to pay the small fee (for what became an excellent service) up front.Everything was very professional and I felt like I got the best of both worlds - as I could easily tweak the property details in my portal, as and when necessary.The viewings started to roll in thick and fast and very soon I received an offer - £27k above the original guide price!This was especially due to the efforts of Hilary Cleeton - my After-sales Agent - whose service was nothing short of spectacular!! She had a caring but professional approach and always went that extra mile to help me through a couple of tricky situations, during this period.Thank you Hilary, for your positive attitude and kind/soothing voice - which helped me throughout this difficult process!!Kind regardsYvonne Walker
Thank you so much.
The whole experience with Emoov from the start has been brilliant.They are a great team of people. It was an efficient way to organise house viewings.The main person to thank in representing Emoov who I have had the most contact with is Hilary Cleeton, who has been the main contact assisting in communications between me and my house buyer.She is a great asset to Emoov. Hilary has been brilliant to deal with for both myself and the buyers. She has a personal friendly and human approach. We all appreciate your hard work and help in making it a smoother experience. My buyers have said that Hilary made a huge difference, in being one of the main people who supported them in their move. She is quick to get back in returning calls and emails to both myself and them. Thank you Hilary, it makes a huge difference to have someone like you helping both the buyer and seller.Definitely will be recommending to others to sell their house through Emoov as their team are helping the house buyer and seller as paying an upfront fee, means that they are not working for a commission.A very positive experience thank you so much.
The first time I used Emoov was in 2015...
The first time I used Emoov in 2015, the entire experience was seamless, efficient and overall; exceptional. However having just sold my second property using the platform, the experience has improved to a level I would class as outstanding. You have direct engagement with prospective buyers and the platform allows them to book 24 hours a day, through open communication. I defy the logic of placing an overpaid, utterly untrustworthy estate agent between you and your buyer – I despise engaging with them. As their client, the team at Emoov acted fully in my interests, tested on a number of occasions and proven through their transparent nature. As well as being really personable and all-round lovely people, both Debbie and Hilary ensured the process ran smoothly through excellent customer service, rapid response times and the application of a truly client-centric approach. They helped me achieve the maximum sale value and we completed in less than three months, from listing to funds received. Coming from someone who expects extremely high service levels, I cannot recommend the Emoov team highly enough.
Emoov need to improve info for buyers
Trying to arrange a viewing for a property, called a call centre where they just take your details and no one called back, second attempt by calling it was set up but never received a confirmation. Third attempt after navigating the complicated website and registration I managed to arrange the viewing myself.I really do not like having to leave a message repeating my details again and again to get a call back. Also the call centre does not have the properties portfolio and you have to have all this at hand (and repeat every time on every call).After deciding to put an offer on a property, this was not possible to be done online, had to call "again" and we were worried as no information on how the procedure was but on Monday morning we received a call from Debbie who clarify all, asked the questions I was expecting and took on ownership of our offer. Also we got put in contact with a mortgage adviser.Communication started to flow better and we were kept informed. Our offer was accepted and we are pleased with our to be new home.
Fantastic, helpful and efficient
We have been extremely happy with the whole process using emoov, Steph has been amazing. She has been right there on the end of the phone or has replied to emails really promptly so that we could get everything sorted quickly and efficiently for our mortgage and life insurance. She explained everything to us every step of the way and this meant we knew exactly where we were in the process and what we could expect to be happening next. Thank you so much for everything.
Hilary Cleeton, what can I say? This lady is amazing! Completely went above and beyond. Extremely responsive to e-mails and always at the end of the phone when I called. The transaction would not have moved on as quickly as it did without Hilary's help. Hilary is one of the very best Agents I have ever dealt with! Thank you Hilary for everything you have done to help get this transaction over the line. If there were more stars I would definitely give you more!
Hilary Cleeton was excellent I can’t…
Hilary Cleeton was excellent I can’t thank her enough because of her excellent service I will be moving next week I would highly recommend her services what a lovely lady
We had to deal with emoov for the purchase of a new home. Hillary at emoov was absolutely wonderful from the initial submitting the offer to exchange of contracts. She had excellent customer service skills and is always willing to go the extra mile to come up with a suitable solution for any given problem.Moving house can be the most stressful time in anyone’s life but having Hillary available to explain/answer questions made things a lot more bearable.Thank you
Thank you to Jonathan Mackenzie and Hilary Cleeton at Emoov for putting together hassle free negotiations for the sale of my property. Both were very easy to reach and gave great advice during the process. I hope to work with them both in the future.
Cannot fault this agent
Cannot fault this agent, went live and within four hours had nine viewings booked in. Our agent Jono was amazing and always available for us to discuss marketing and offers made.Every step of the process has been quickly and very professionally handled. 10/10 from us.