emoov

Reviews 2,266 • Excellent 4.6

Excellent

83%

Great

8%

Average

1%

Poor

1%

Bad

6%

This is a HomeOwners Alliance summary of recent Trustpilot Reviews

Hilary Cleeton was excellent I can’t…

Hilary Cleeton was excellent I can’t thank her enough because of her excellent service I will be moving next week I would highly recommend her services what a lovely lady

We were sold in to a 'premium package'…

We were sold in to a 'premium package' that was dressed up as much more than it actually was. We were told that we would have top listings on Rightmove and Zoopla along with social media marketing when in reality we had premium visibility on Rightmove only and the social media marketing was not proper marketing but a single post on Emoov's low traffic pages...which we had to constantly push to even get posted. Part of the package was a For Sale board which took multiple weeks to arrive with consistent chasing from our end. Our account manager became increasingly defensive the more we questioned this premium package we were mis-sold. We asked for a partial refund which we were told was being looked in to but never materialised and emails to follow up have been ignored. Overall a poor service and would not recommend.

Quick, easy and at a great price

Quick and easy to place you house on the market. Very low price compare to high street estate agents. Viewings were much easier to arrange without an agent and grat feedback from visitors. Photos were done lovely. House was sold after only one week on the market!

Excellent

We had to deal with emoov for the purchase of a new home. Hillary at emoov was absolutely wonderful from the initial submitting the offer to exchange of contracts. She had excellent customer service skills and is always willing to go the extra mile to come up with a suitable solution for any given problem. Moving house can be the most stressful time in anyone’s life but having Hillary available to explain/answer questions made things a lot more bearable. Thank you

Cannot fault this agent

Cannot fault this agent, went live and within four hours had nine viewings booked in. Our agent Jono was amazing and always available for us to discuss marketing and offers made. Every step of the process has been quickly and very professionally handled. 10/10 from us.

Excellent Customer Service - Would Recommend To Anyone

My husband and I chose Emoov as we wanted to get our property on the market quickly. We were a little apprehensive at first as we had heard some negative things about online only estate agents and had to input a lot of the information ourselves on the online portal for the advert. We were really impressed with the end result though as the photographs were amazing. I think it took less than two weeks in total from our consultation to getting an offer on the house. Where Emoov really shines is their customer service, especially the after-offer support. The house we were buying were using Purple Bricks and our experience with the two was like night and day. Our chain ended up being incredibly difficult, with completely incompetent solicitors, constant delays and actually fell through at least twice but we managed to finally move after 8 months. Emoov were always easily contactable, ready to listen and incredibly friendly. They helped us through a number of issues with our buyer and with the whole process. A big thank you to everyone at Emoov, especially Cassia, who helped us get through it! We would recommend them to anyone and use them again in a heartbeat.

We went with emoov as we had previously…

We went with emoov as we had previously bought our house through them in 2016, which had been a positive experience as a buyer. As a seller, emoov have so far been great. We were assigned Lisa who was friendly and accommodating, and she went out of her way to meet our specific needs. In addition, she made herself readily available and always did a soft handover to her colleagues, to ensure our sale had a watchful eye over it when she was on leave, etc. Can’t fault the customer services at all. Following on from accepting an offer, we have been assigned Cass, however Lisa has made it clear that we can still reach out if we need any further help, and genuinely cares about a positive outcome which is great. Similarly, Cass has been lovely - very informative and efficient with comms, which has been greatly appreciated as we are pushing to turn around the sale quick under the current market conditions. So far, we have been very happy with the service and are confident that emoov have the scope and commitment to get us through a stressful period efficiently and as smoothly as possible, whilst making every reasonable effort to complete in good time and keep us fully updated.

Great service

We went with emoov as we wanted to get on the market quickly. Hannah provided an excellent service and ensured we were on the market as quickly as possible. The whole process was easy and we found emoov helpful and informative. Our case was passed on to Hilary who was also very helpful and always there if we had any questions. We have been really impressed and would definitely use emoov again in the future.

We got recommended to use emoov by a…

We got recommended to use emoov by a friend , Claire and Rachael have been brilliant so far at the moment we are half through are move , the communication in responding could be quicker , but when your moving house in a pandemic with a lot of people moving I think their very busy . Great job

Sale

Thank you to Jonathan Mackenzie and Hilary Cleeton at Emoov for putting together hassle free negotiations for the sale of my property. Both were very easy to reach and gave great advice during the process. I hope to work with them both in the future.

Great service from Team Emoov

Great service from Team Emoov. I've always wondered why selling your home is so expensive. Then a friend of mine told me that you're paying for other homeowners property who make use of the service but never sell. But with Abi and team I felt we were paying exactly what we should have: a fair price. Sure you have to do a little bit of the work yourself but I actually enjoyed meeting my eventual buyers and getting to know who would live in my home once I'd moved. I'd recommend Emoov to anyone who's happy to do a little bit of the work for a significant saving.

Hilary Cleeton

Hilary Cleeton, what can I say? This lady is amazing! Completely went above and beyond. Extremely responsive to e-mails and always at the end of the phone when I called. The transaction would not have moved on as quickly as it did without Hilary's help. Hilary is one of the very best Agents I have ever dealt with! Thank you Hilary for everything you have done to help get this transaction over the line. If there were more stars I would definitely give you more!

The first time I used Emoov was in 2015...

The first time I used Emoov in 2015, the entire experience was seamless, efficient and overall; exceptional. However having just sold my second property using the platform, the experience has improved to a level I would class as outstanding. You have direct engagement with prospective buyers and the platform allows them to book 24 hours a day, through open communication. I defy the logic of placing an overpaid, utterly untrustworthy estate agent between you and your buyer – I despise engaging with them. As their client, the team at Emoov acted fully in my interests, tested on a number of occasions and proven through their transparent nature. As well as being really personable and all-round lovely people, both Debbie and Hilary ensured the process ran smoothly through excellent customer service, rapid response times and the application of a truly client-centric approach. They helped me achieve the maximum sale value and we completed in less than three months, from listing to funds received. Coming from someone who expects extremely high service levels, I cannot recommend the Emoov team highly enough.

Thank you so much.

The whole experience with Emoov from the start has been brilliant. They are a great team of people. It was an efficient way to organise house viewings. The main person to thank in representing Emoov who I have had the most contact with is Hilary Cleeton, who has been the main contact assisting in communications between me and my house buyer. She is a great asset to Emoov. Hilary has been brilliant to deal with for both myself and the buyers. She has a personal friendly and human approach. We all appreciate your hard work and help in making it a smoother experience. My buyers have said that Hilary made a huge difference, in being one of the main people who supported them in their move. She is quick to get back in returning calls and emails to both myself and them. Thank you Hilary, it makes a huge difference to have someone like you helping both the buyer and seller. Definitely will be recommending to others to sell their house through Emoov as their team are helping the house buyer and seller as paying an upfront fee, means that they are not working for a commission. A very positive experience thank you so much.

Waste of Time and Money

I was pushed by the emoov adviser to get my flat on the market ASAP and than almost instantly I have realized that there is no effective way to communicate with emoov, because they advisers only work part time and - what is more depressing, they lack any kind of expertise in regards to property market. Emoov internet platform is awkward to use. Communication with the potential buyers is only possible via the messenger on the platform or through emoov advisers, which in practice means - it does not exist… Photographs and floor plan was done by an amateur, who turned up in my place much earlier then suppose to, but images and diagram were uploaded with the delay to make sure I would not be able to claim my money back After viewing an emoov response, written by Chris I would like to add: 1) My personal point of contact is difficult to reach, so usually I am leaving messages on his Voicemail as well as contacting emoov on 0333 300 2526 number and after few days he might phone me back ... His presence is limited to decorative purposes since he is unable to bypass limitations of the emoov platform. There is one good reason why I was unable to reach out other team members: this option does not exist. When I phone up emoov number 0333 300 2526 (which sometimes does not work at all), usual response is that somebody would call me back, but first I have to give them all of my details spelling my names, address, email address etc. repeating it for number of times etc. Then I wait number of days. Then I call them again - same procedure spelling everything since the information on the system is not available for their employees. Only on two occasions somebody called me back and I was given a mobile number of a lady from the Sales Support Team, but it was impossible to reach her anyway. 2) The platform simply does not work. 3) Photographs were never changed. The location on the map attached is wrong, even an arrow showing north is slightly turned. On the top of it I would like to add that over 2 months I had only two viewings done by people who did not ask a single question. I had also two other bookings for viewings by people who never turned up. I was trying to contact them using emoov platform via the messenger and by phoning up emoov - no result. The most upsetting fact for me is that I was waiting for viewings for over Two Months without checking if the booking system works. Unfortunately it does not. After phoning up emoov on 020 3324 1605 and entering the property reference number the link is sent via a Text Message automatically to complete the booking. ... and the announcement is "Oops! Sorry we couldn't find what you were looking for" My flat has one of the lowest price tags in London - similar flat in the same building has asking price 30% higher.

So glad we used Emoov!

We looked at a few of the online estate agents, but decided on Emoov based on reviews, and just having a ‘good feeling’ when chatting to our estate agent, Claire. She was brilliant; honest, friendly, down-to-earth - exactly what you need in this process! We particularly liked that interested parties could organise viewings online. It was completely hassle-free for us. Also, as a busy family, we loved being able to set viewings to just one evening during the week and one day at the weekend. It really helped to fit in with our lives! Getting feedback on viewings was also useful and informative. Our home received an offer in less than a month and we saved so much money using Emoov. However, the real star of the show is the brilliant Hilary Cleeton. I had seen her name cropping up again and again in reviews - and now I know why! ‘Efficient’ doesn’t cover it! This woman is an incredible asset to the company. She acted as a point of contact between our buyer and us, helping to placate and explain throughout a long, very drawn-out process! Our buyer commented on how excellent Hilary was, too. She is just a lovely, kind woman. Thanks to Emoov for being such a great-value estate agent and Claire to getting our house sold so quickly - and thanks to Hilary for being an complete superstar!

Abigail Day has been my No1 point of…

Abigail Day has been my No1 point of contact over the last Year always helpful, polite, patient and thoughtful. she is an excellent Estate Agent with good judgment and I believe she will go far in the future, she is also young and enthusiastic. You are lucky to have her on Your Team.

Fantastic, helpful and efficient

We have been extremely happy with the whole process using emoov, Steph has been amazing. She has been right there on the end of the phone or has replied to emails really promptly so that we could get everything sorted quickly and efficiently for our mortgage and life insurance. She explained everything to us every step of the way and this meant we knew exactly where we were in the process and what we could expect to be happening next. Thank you so much for everything.

Emoov did a great job for us.

Emoov did a great job for us. Always clear on options and keeping us informed. Hilary Cleeton was especially helpful and always cheerful and pleasant. Hilary always got back to us in a timely manner if we left a message. We would use the service again, if I am daft enough to move again !

Emoov need to improve info for buyers

Trying to arrange a viewing for a property, called a call centre where they just take your details and no one called back, second attempt by calling it was set up but never received a confirmation. Third attempt after navigating the complicated website and registration I managed to arrange the viewing myself. I really do not like having to leave a message repeating my details again and again to get a call back. Also the call centre does not have the properties portfolio and you have to have all this at hand (and repeat every time on every call). After deciding to put an offer on a property, this was not possible to be done online, had to call "again" and we were worried as no information on how the procedure was but on Monday morning we received a call from Debbie who clarify all, asked the questions I was expecting and took on ownership of our offer. Also we got put in contact with a mortgage adviser. Communication started to flow better and we were kept informed. Our offer was accepted and we are pleased with our to be new home.