Reviews 5,141 • Excellent 4.8











This is a HomeOwners Alliance summary of recent Trustpilot Reviews

Doorsteps have offered an excellent…

Doorsteps have offered an excellent service. All the enquires were promptly answered and the whole process was handle with efficiency.

Unfortunately very rood agent and un…

Unfortunately very rude agent and un present with no respect for customer

Amaar was great

Amaar was great! Really friendly and helpful.

Very professional service from Jefferson

I spoke with Jefferson to schedule a viewing. He has impeccable customer service skills. The viewing was booked in minutes.

Quick response

Quick response! Kristine is very helpful

Efficient service

Efficient service. Spoke to a friendly advisor called Jefferson. He called me back promptly and sorted my viewing out quickly to suit me.

Awful (non existent) customer service

Awful (non existent) customer service. No response to e-mails requesting details of a property in which I am interested, and having tried to call them - and waiting for ridiculous periods with nothing but “robot messages”, and an SMS “wait times can be long” and despite doing exactly what it said “Reply here and we’ll make sure to get back to you”, all I have had is silence!!! Yes, they may be cheaper than “traditional” agencies but it’s a clear case of “pay peanuts and get ………..”!!! Even their “complaints team” (note they have one”, don’t respond - says everything!!!

I spoke to Ammar today and he way very…

I spoke to Ammar today and he way very helpful. Fast efficient and easy. Will defo be looking at more of there properties that they have.

Viewing information Had discussion with Dennis and he was…

Had discussion with Dennis and he was very helpful

Nice and helpful

Jefferson is nice and helpful.

Ruby Account Manager and Lorida have…

Ruby Account Manager and Lorida have been great from the start , very responsive even though when busy and will always respond. Great service and thank you. Will update review at the end of the process.

Good response

Good response from Jefferson

Great Service

Review investigation by TrustPilot

My request was manged there and then…

My request was manged there and then while I was on hold ..really appreciate your services

Very helpful and professional

Review investigation by TrustPilot

NO sales progression

They don't reply to numerous emails and no sales progression.....

Fast response

Ammar was fast and responsive to get the required information on the property of interest.

I spoke to Dennis from Doorsteps on…

I spoke to Dennis from Doorsteps on arranging a viewing who providing excellent customer service.

Helpful and clear

Kristine was Helpful and clear. Got the enquiry sorted efficiently.

Always the best service at the best…

Always the best service at the best price 100% recommend them.