As well as free advice and services on our our website, we offer dedicated support and advice. Speak to our home helpline team, they'll talk through your situation, providing expert insight to get it resolved.
Homebuyers who want dedicated help and advice, over the phone or by email, and discounts on the services they use
Homesellers who want dedicated help and advice, have their estate agent contract checked and get discounts on the services they use
Homeowners that want dedicated help and advice for their issue, no matter how big or small, and discounts on the services they use
Common reasons to take out annual membership include:
Homebuyers who want dedicated help, advice and discounted services they need – plus want to benefit from a full concierge service. So whether you are moving into your first ever flat or your dream home, let Just Move In take away the tedious administration and save time, money and hassle.
They will help you manage your: Council tax | Broadband and TV | Water | Gas and Electricity | Cleaning | Removals | Storage
Common reasons to take out annual membership plus concierge:
All the common reasons for the standard membership PLUS:
Home movers wanting to save 8 hours of tedious administrative time.
Home movers wanting to save money on a number of services in their new home - for example, on energy alone an average household saving is £300 per year.
Home movers wanting to save themselves hassle. With so much choice out there today that the task of finding providers and registering with them can be daunting. Your Concierge Manager is there to take that stress away as they have already whittled down to a smaller panel based on customer service and price.
The Home Helpline is staffed by a professional team who have considerable experience in residential property. We can help on queries relating to home buying, selling, managing and improving.
For example, we can help you to consider whether shared ownership is right for you, or to understand the implication of buying a leasehold flat. Or if you are wondering when to sell and which estate agent to use. We can also help homeowners who have problems with repair works, builders or neighbours.
The Home Helpline phone line is open from 9.30am to 4.30pm Monday to Friday - or email us any time for a response usually within one working day. We would be more than happy to help with any questions you have.
Members get one free telephone call per year and any further phone calls only cost £30 per call.
Normally we can set this up for you on the same day as you becoming a member or the following day.
Once you become a member you can contact the membership team by email or phone to set up your call with a lawyer.
This is one of the most popular reasons for members joining HomeOwners Alliance. Although we are not lawyers, our team have wide experience in the type of issues that commonly cause problems in estate agent contracts.
We can help you negotiate a fairer deal with the estate agent at the outset. Or, if you want to terminate with your agent or are already in dispute with them, our friendly team can discuss your options and next steps.
Members get a 10% discount on legal fees when they use our conveyancing quote tool with access to a panel of 150 quality assured conveyancing law firms.
The discount excludes supplements which are additional charges which may apply where transactions are not standard, e.g. because a property is leasehold, or there is a shared equity scheme etc. All costs are set out clearly in your quote.
If you are purchasing and selling an averagely priced property you will save on average around £90
On becoming a member of the HomeOwners Alliance you will be emailed a unique code which can be entered when you obtain a quote from our conveyancing service.
Members will receive up to a 10% discount on their home insurance, buildings insurance or contents insurance through our partners A-Plan Insurance Services. Members can simply call 08000 325935 and give the insurance adviser their membership number to get their discount applied to their quote.
Our Home Buyers’ Protection Insurance provides up to £1500 of cover for conveyancing, mortgage and survey fees if your property purchase falls through. Members get a 20% discount when using this offer and will receive a discount code to claim their discounted price, saving approximately £10.
Please note that you cannot be reimbursed for costs incurred before the policy start date so you must take out cover before you instruct a conveyancer or undertake a survey of the property you want to buy.
With membership plus you will receive all of the benefits mentioned above, plus you will benefit from our concierge service powered by our partners Just Move In.
You will be invited to book in a phone call appointment with your dedicated concierge manager (or you can call them at a time that suits you), where you will then be assisted through each of the services they can handle in the change of occupancy process and additional options such as broadband and energy.
Their personal and efficient team help buyers and sellers like you everyday. They will explain each element clearly to you. After the phone call, your concierge manager will then action everything they have agreed with you, whilst confirming with you in an email. You will then hear from any relevant suppliers directly.
Our campaign membership is aimed at those who value our site for its independent advice and our work lobbying the media and Government as the UK's only voice for the homeowner.
If you don't need the support of our Home Helpline or the other membership benefits, you may still be interested in our campaign membership.
This helps finance our work to lobby for change and reform in areas such as new build regulation, archaic leasehold law and the overly complex home buying and selling process. You can read more about our campaigns here.
We are the only member organisation in the UK championing homeowners’ and aspiring homeowners’ rights. Organisations like ours have been long established in continental Europe.
Even in five short years, we have helped hundreds of members when they have had no-one else to turn to with homeownership queries. We raise media interest for our members’ difficulties where necessary and campaign for reform in areas such as new build, leasehold and the general buying/selling process.
Our Home Helpline helps members with the full range of queries homeowners may encounter – from helping first time buyers making offers, to sellers dealing with estate agents, home improvement projects, leasehold queries, planning queries and difficulties with neighbours.
We usually help people with problems they want solved or to guide them through a process they aren't familiar with. Other members join to get a second opinion from the range of experts and property professionals we work with, for the legal advice line or to take advantage of our member discounts.
Your £45 standard annual membership lasts for a year at which point it either ends at your request or is automatically renewed. We will send you a reminder before renewing your membership – if you don’t want to renew, please just let us know at any time and we will cancel the renewal.
Membership plus concierge also lasts a year at which point it either ends at your request or is automatically renewed. We will send you a reminder before renewing your membership and offer you standard price membership at renewal. If you haven't moved house by the end of your annual membership period our partners at Just Move In will continue to be on hand to help you right up until you're all moved in.
Campaign members will also be invited to renew their support for us after a year.
Your membership lasts for a year at which point it either ends at your request or is automatically renewed. We will send you a reminder before renewing your membership – if you don’t want to renew, please just let us know at any time and we will cancel the renewal.
Yes, our Home Helpline is manned by professional and understanding staff who will keep your information private and safe. When you join we ask for as little personal information as possible just so that we can process your membership payment and then get in touch to action your membership.
Where you supply information online to benefit from partner services we always ask for your consent, and explain why.
You can request details of the personal information we hold about you, and request that we erase your personal data.