The HomeOwner Survey 2019 - Concerns, trends and how we feel about our homes

Overwhelming support for ‘snagging retention’ on new build homes Almost 9 in 10 (88%) new build homeowners and more than 7 in 10 (76%) UK adults overall support the idea of a snagging retention fee on new build homes – the basis of our Hold Back Cash campaign. Comments in support of a snagging retention reflect a perception of quality problems with new build homes. People feel a snagging retention would incentivise builders to improve quality standards, fix things in a timely fashion when problems arise and give homebuyers and homeowners greater leverage to get problems sorted. ‘Snagging Retention’ 9 in 10 support 87% of new build homeowners support a system to withhold funds from house builders until they rectify faults