The HomeOwner Survey 2019 - Concerns, trends and how we feel about our homes

Satisfaction with new build ownership process from sales, snagging and beyond 60% of new build homeowners satisfied with snagging process Sticking points: sales pressure, reservation documents, snagging and warranty In terms of the sales process, 73% of new build homeowners say sales particulars are a fair reflection of their purchase property, although fewer (65%) felt the reservation document was accurate and 20% felt pressurised to put a deposit down quickly. The most satisfactory steps in the buying process are the mortgage process (81%) and handover process (74%). Two thirds are satisfied with the conveyancing process (65%) and completion (67%) including notice and control over when to complete. The least satisfactory step is snagging with 60% satisfied with the process of identifying defects and getting remedial works done. Issues with the warranty arise with only 54% of new build homeowners saying the warranty was clearly explained and 57% saying the warranty provider fulfilled their responsibility to resolve disputes with builder in first 2 years and put right structural problems after 2 years. Snagging amongst the least satisfactory steps in ownership process