The HomeOwner Survey 2019 - Concerns, trends and how we feel about our homes

% encountered problem as a renter Build to Rent Features % would improve rental experience High up-front charges in addition to rent 35% 48% No additional up-front fees Difficulty getting in touch/ communicating with landlord 25% 40% Being able to rent directly from a responsible company/ housing provider (rather than lettings agent or private landlord) Concern property does not meet safety/ fire standards 20% 38% Availability of properties with high quality, safety and energy efficiency standards Poor heating and ventilation issues ( cold/ damp) 38% Limited choice of rental properties 32% 37% Having more rental properties available on the market (i.e. greater choice of properties) Early eviction despite being a good tenant 10% 36% No possibility of evicting good tenants/ having lease terminated early Short-term lease/ no security how long can live in property 17% 35% Option of having a longer tenancy (3+ years) Difficulties getting the rent deposit refunded 22% 34% No rent deposit Unreasonable rent increases 16% 29% Agreed rent increases well in advance linked to a standard formula, such as inflation Little advanced notice of rent increases 11% Poor quality of properties that you live in 35% 28% Availability of properties specifically designed and built for the rental market Unprofessional landlord (maintenance issues dealt with in timely manner) 32% 18% Having one on-site professional manager/ company in charge of maintaining the entire block, property or development Difficulty getting landlord to carry out maintenance/ repairs 39% No sense of community (high turnover of tenants) 19% 13% Lower turnover of renters in my neighbourhood Anti-social neighbours (loud, unfriendly, etc.) 36% among UK renters sample size (622) Rental problems vs ‘Build to Rent’ features likely to improve rental experience