The HomeOwner Survey 2019 - Concerns, trends and how we feel about our homes

Contents 1. Overview 2. ‘Housing Concerns’ trends – We have been tracking the top housing issues for the past 6 years. This year we see that the quality of Britons’ homes is the fastest rising issue and concerns about the leasehold system reach a 5 year high 3. Helping ‘Generation Rent’ – Almost 6 in 10 renters who want to own their home are convinced it is just a pipe dream. We look at the current state of renting and review schemes designed to improve rental conditions or help renters along the road to homeownership - Build to Rent, Shared Ownership & Help to Buy 4. New build satisfaction & support for our Hold Back Cash campaign We measure new build homeowner satisfaction at every step of the process: sales, completion, handover, snagging and beyond. New build homeowners throw their support behind a new build snagging retention fee 5. Obstacles to home improvements A look at the main barriers to carrying out home improvements and highlighting how VAT can be a barrier by encouraging cash in hand transactions 6. How our homes contribute to our positive mental health – The role our homes play towards our mental well-being and the aspects of our home that contribute the most